NOC Technician

Profile

This is an entry-level, Network Operations Center position. The ideal candidate will have between 1-2 years of Information Technology/Networking experience and a strong customer service background.
Summary:
Provides LAN/WAN network and facilities support by performing the following duties.
Essential Duties & Responsibilities
Monitors and maintains network stability
Provide telephone technical support
Performs network troubleshooting to isolate and diagnose network problems
Responds to client inquiries concerning system operation
Provide clients with network technical support
Assist clients with setup and minor maintenance of equipment
Supervisory Responsibilities:
None
Skills/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Understanding of popular operating systems-including but not limited to:
Windows 2000/NT
Macintosh
UNIX
Linux
DOS
Proficient in installing, configuring, and troubleshooting one or more of the above operating systems Thorough understanding of LAN architectures, cabling systems, OSI model, TCP/IP addresses, Ethernet.
Understanding of Microsoft Office, FTP clients and Web browsers
Use of ping, traceroute and nslookup/dig commands
Some experience working with databases
Previous experience in front-line service oriented positions
Previous telephone technical support experience desirable
2-year technical degree or equivalent education or experience
Seth Gravin
Eastridge InfoTech
2355 Northside Drive - Suite 310
San Diego, CA 92108
****
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Company info

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