Sr. Director Product - Online Experiences

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At **MEMBERS ONLY**SIGN UP NOW***., we are continually transforming the experience our customers have across channels. An integral part of this transformation is ensuring we evolve the digital experience at a pace and of a quality customers expect. We are hiring a Sr Director of Product - Online Experiences
to apply their knowledge and passion for product management, experience design, engineering, and team culture to meaningfully improve online customer experiences.
This leader will be an advocate for users, a creative problem solver, and an impactful leader. They will have a demonstrated history of defining and delivering solutions that meet the needs of the user, accomplishing this both through their work, and by leading and inspiring teams. This leader will also be accountable for driving modern development practices while enabling human-centered design to deliver against key outcomes.
You will work with engineering teams, user experience designers, and key stakeholders to build products that drive meaningful impact for our customers and out business. The ideal candidate for this role would have a unique blend of experience comprised of product management acumen, experience building and leading healthy and productive teams, a passion to deliver on behalf of users.
Key Responsibilities
Work with business, UX and technology leaders across the organization to understand customer needs & vision
Effectively translate the needs and vision into activities that will deliver meaningful customer experiences
Evaluate value, feasibility, and business viability risks prior to making investments in new technologies
Creates practices to measure the success of online experiences and continuously improve the product
Refine the practices used by the team, including vision definition, outcome-based planning, and ongoing stakeholder collaboration
Define and implement the framework needed to coordinate across multiple roadmaps throughout the organization
Analyze product performance through qualitative and quantitative analysis tools and processes
Understand all sides of potential prioritization or trade-off decisions and make decisions to best enable necessary outcomes
Maintain an in-depth knowledge of the retail industry, customer, and technology trends
Manage and lead a team
Lead, coach, and inspire a team of product managers, while creating an inclusive team culture that enables all members of the product teams to thrive (e.g., UX, engineering)
Provide strategic and day-to-day guidance to a dynamic team of product managers
Identify needed skills and capabilities and work to fill those roles as needed, including, recruiting and hiring, training, and new tools and processes to enable the team
Provide mentoring and advisory perspectives across the broader team to ensure outcome-based, user-centered product work is embraced throughout the organization
Deeply understand the value of, and the ability to, enable collaboration between designers, researchers, engineers, product managers, business owners, and executives
Understand funding mechanisms and manage multiple budgets to build teams that meet desired outcomes
The ideal candidate will have:
Extensive background of work that demonstrates advanced knowledge and skill in product management
Demonstrated understanding with varied software delivery methodologies and user-centered design practices
Understands the potential application of new technologies and how customer experiences could benefit from them
Extensive experience generating and/or applying all forms of customer insights, including quantitative and qualitative research and other customer signals from search, digital, and social data
Ability to effectively communicate design and technology concepts to stakeholders
Proven ability to build collaborative relationships at all levels and ensuring teams create a collaborative culture
Previous experience within or collaborating with user experience or retail operations teams
Ability to work in ambiguity and break-down ambiguity into actionable items
Ability to navigate internal and external landscapes
Excellent written, oral, and visual communication skills
Minimum Requirements:
Bachelors or advanced degree in IT, computer science, engineering, business, design, human computer interaction or related field or equivalent work experience
12 years of experience within product team disciplines (e.g. product management, user experience, engineering)
8 years of direct people management and demonstrated success developing engaged, inclusive teams
8 years of experience managing budgets and resource allocation
Preferred Requirements:
5 years of experience with large format retailers delivering universal commerce solutions
5 years of experience with software applications as they relate to Retail solutions

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