Legal Advice Line Staff Attorney

Profile

Legal Advice Line Staff Attorney
Duties: Monitors LAL call flow and performance via call monitoring, call data reports, and in-person observations; Reviews LAL files for transfer and closing; Monitors status of cases sent for follow up; Reviews and revises advocate closing letters to ensure the time closure of LAL files; Responsible for effectively and efficiently answers questions from staff and confirming that legal advice provided by LAL staff is accurate and appropriate; Conducts initial applicant screening, performs conflict checks, and determines eligibility for services; Provides appropriate referrals to applicants that are determined to be non-eligible, conducts telephone interviews with callers determined to be eligible and enters sensitive client demographic information into computer database system; Maintains electronic client case files, conveys legal advice and information consistent with established guidelines; Assists the Legal Advice Line Supervising Attorney/Team Leader in research of complex legal issues and writes internal memorandums on their interpretation and provides guidance on those legal issues; Assembles and mails appropriate correspondence and literature to clients as needed. Participates in organizational projects such as developing and conducting client surveys to improve delivery of client services; Participates in weekly Legal Advice Line meetings for case review and substantive training; Continuously improves their knowledge and ability to provide efficient, high quality legal assistance; Engages in community outreach as directed and as needed; Performs other duties as assigned.

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