Manage the application and operation of GE Healthcare infant care products via installation staff training and follow-up education

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Manage the application and operation of GE Healthcare infant care products via installation, staff training and follow-up education
Work closely with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations
Actively participate in regional Sales meetings to updates Sales personnel on product and application issues
Assist service organization in determining if equipment problems are clinical or technical in nature
Work with the Project Manager and Service Organization teams to coordinate training events at the assigned customer installation site
Actively participate in the development of customer training tools and providing input in regards to relevant clinical tools needed for future products and services
Communicate all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
Support all professional trade meetings/shows by attending at least 2 shows per year as a GE resource during the show
Maintain customer service logs and information and internal service records
Provide communications with customers to ensure problem resolution and follow-up while leading to customer loyalty and satisfaction
Manage all demonstration equipment and other company equipment inventory ensuring all are properly maintained in good condition
Develop and maintaining working familiarity with General Electric's Health and Human Services, Environment Health and Safety requirements and strict adherence to General Electric's Spirit and Letter policy.
Resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Qualifications/Requirements:
Bachelor's degree plus a minimum of five years of clinical experience; or Associates degree plus a minimum of 10 years clinical experience in Neonatal Intensive Care nursing/ and or labor Delivery, in conjunction with documented teaching and management responsibilities
Formal Respiratory Education & Formal obstetrics education
Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background.
Willingness to travel a minimum of 70% within your specified geographic region
Willingness to take a drug test
Candidate must be legally authorized to work in the United States
Candidate must be willing to work out of an office or home office located in the Northeast
Must have a valid driver's license to the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of his/her driving record
Candidate must be willing and able to work with computers including the following applications: Outlook, Word, Powerpoint, Excel and Windows.
Desired Characteristics:
Specialty in obstetrics/neonatology or practical experience in Labor & Delivery or Neonatal Intensive Care
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience troubleshooting and responding to customer concerns
Exceptional interpersonal skills
Exceptional skills as a change agent and process oriented individual
Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations.
This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. ****GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Alabama, Arizona, California, Colorado, Idaho, Illinois, Iowa, Kansas, Minnesota, Mississippi, Missouri, Montana, Nebraska, Ohio, Oklahoma, Tennessee, Texas, Utah, Washington, Wyoming;

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