Sr. Manager Marketing Automation Implementation

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Sr. Manager, Marketing Automation Implementation
at Healthgrades
Denver, Colorado (Headquarters)
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As the
Senior Manager, Marketing Automation Implementations
you will serve as the owner of a Marketing Cloud Professional Services engagement. You will have direct accountability for the overall success of the client projects for Salesforce Marketing Cloud.
The Healthgrades enterprise data platform will enable health systems to create a holistic patient view, eliminate data silos, and improve patient experience. This enterprise platform will bring together once disparate data into a single platform, breaking down data silos and making data more useful across an entire organization. The Healthgrades data platform will also serve as the underlying data management solution for powering Healthgrades CRM and other customer experience execution systems while enabling health systems to reach beyond traditional efforts to improve and manage patient experience and patient engagement.
What You Will Do:
Lead the discovery and start-up meetings
Analyze current project management practices and procedures for accuracy and effectiveness
Prepare project schedule and client facing and internal status reports required by the client
Manage all aspects of the project life-cycle including project, resource and release planning, vendor management and scope management
Play a key role in managing the client relationship
As we grown, build a team of experts to service our clients
Mentor and manage teams of consultants to be able to keep project on time as well as review work done by the team
Quickly respond to client requests for immediate issues while also being able to drive projects to completion
Analyze each client's specific request and determine the underlying problem and recommend proper solutions Be able to work hands on in creating deliverables which could include strategy, design, development, testing application
Excellent communication with client contact regarding the status of the project, expected timelines, next steps and any other needs requested
Review and analyze project scope and manage client expectations
Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders
Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
Troubleshoot issues and delegate where necessary
Document timelines for execution and escalate when necessary
Track and review project budget vs. actual project costs
Travel as required to build strong client relationships
What You Will Bring:
5 years of experience in a leadership role
2-3 years experience with technical project management including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling and quality assurance
Knowledge and experience with Salesforce Marketing Cloud implementations and 3rd party integrations
Familiarity with systems integrations such as CRM, Content Management, POS/Commerce or Web Analytics preferred
Experience with Interactive Marketing Channels (ie: SEO, SEM, PPC, Ad Management, etc.) and Marketing Cloud channels (email, mobile, social, sites).
Exceptional attention to detail
Results-oriented
Rational/logical decision making
Excellent organizational and time management skills
Strong interpersonal skills
Exceptional Communication
Experience with software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers
Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction and expectations
Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences
Knowledge of Healthcare
Four-year college degree or equivalent experience with demonstrated proficiency
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Compensation & Benefits
Salary: $150,000 - $165,000 annually*
Bonus: up to 5% annually
401(k) plan options
Medical, dental, and vision insurance, with HSA contributions for qualifying plans
Company-funded basic Life, AD&D, and disability coverage
Family planning resources
Subsidized wellness benefits
PTO plus paid holiday and volunteer time
Tuition reimbursement and learning & development programs
*Actual base pay will be determined based on qualifications and experience

Company info

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