Area Supervisor - Military Veterans

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Welcome to **MEMBERS ONLY**SIGN UP NOW***., where our differences make us strongeru2026 At Ross and ddu2019s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!GENERAL PURPOSE:The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.ESSENTIAL FUNCTIONS:Maintaining Safe & Secure Environments:nUnderstands that safety is the number one priority and practices safe behaviors in everything they do.nMaintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.nResponsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.nRemoves clutter and ensures safe, clear egress to emergency exits.nResponsible for Customer safety including accident prevention, accident reporting and emergency procedures.nTests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.nCustomer Service:nTreats all Customers, Associates, and other leaders with respect.nDemonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.nPersonal and Store BrandnRepresents and supports the Company brand at all times.nMaintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.nKeeps all areas of the Store clean, well-maintained, and merchandised to standard.nResponsible for daily trash removal.nGeneral Merchandising:nEnsures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.nResponsible for receiving merchandise truck when needed.nProcesses all merchandise with a sense of urgency.nResponsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).nResponsible for cleanliness and organization of all Stockrooms.nHelps deliver and place merchandise on sales floor when all merchandise is processed.nResponsible for ensuring any back-stock is secured and processed to Company policy.nResponsible for merchandising of department including the back stock.nResponsible for the reduction of loss due to damage.nEnsures compliance to the monthly presentation guidelines in assigned area.nResponsible for floor moves and signing including promotional signing as needed.nResponsible for re-wraps as needed.nLoss Prevention:nUnderstands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.nAs a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.nEnsures Public View Monitor (PVM) system is maintained properly.nConducts Code 50 package inspections.nExecutes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.nFront End Supervision and Operations:nExecutes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.nMaintains pace, energy and presence at the Front End, managing the line to expedite Customers wait timenTrains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.nControls Retail Associates' break schedule for backups, lunches and breaks.nEnsures all equipment is working properly.nMaintains proper supplies and recovery for the Front End area.nEnsures go backs are expedited, properly scanned, security tagged and ticketed.nTeaches all Associates the Scan and Bag best practice.nEnsures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.nFitting Rooms:nResponsible for the maintenance and cleanliness of the Fitting Rooms.nEnsures all Fitting Room garment tags are audited and accounted for to Company policy.nEnsures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.nAdministrative Duties as Assigned by Store Manager:nEnsures Cash pulls and bank deposits are conducted to Company policy.nResponsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.nResponsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.nOther duties as assigned by Store Manager.nCOMPETENCIES:nManages Work ProcessesnBusiness AcumennPlans, Aligns & PrioritizesnBuilds TalentnCollaboratesnLeading by ExamplenCommunicates EffectivelynEnsures Accountability & ExecutionnQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:nExcellent verbal communication skills.nFluency in English.nPrior Customer Service and supervisory experience preferred.nFamiliarity with point-of-sale equipment and applications.nAbility to perform basic mathematical calculations commonly used in retail environments.nAbility to work evenings and weekends.nPHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Certain assignments may require other qualifications and skills.Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.SUPERVISORY RESPONSIBILITIES:Retail AssociatesStockroom Leads (where applicable)DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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