Customer Service Representative

Profile

Eight positions located throughout the Northern Region, Region 1, with individual positions in the following locations in Montana: Huson, Darby, Great Falls, Helena, Red Lodge, Ennis, Superior, and Kalispell.



These positions provide Customer Service Representative services such as greeting visitors, answering telephones and providing overall support to the unit.



For questions about these positions, please see the Additional Information section for manager contact details.
Overview
Open & closing dates Opening and closing dates 03/23/2022 to 03/25/2022
Salary $32,283 - $46,953 per year
Pay scale & grade GS 4 - 5
Locations 9 vacancies in the following locations:
Darby, MT
Darby, MT 1 vacancy
Ennis, MT
Ennis, MT 1 vacancy
Great Falls, MT
Great Falls, MT 1 vacancy
Helena, MT
Helena, MT 1 vacancy
Huson, MT
Huson, MT 1 vacancy
Kalispell, MT
Kalispell, MT 1 vacancy
Missoula, MT
Missoula, MT 1 vacancy
Red Lodge, MT
Red Lodge, MT 1 vacancy
Superior, MT
Superior, MT 1 vacancy
Telework eligible Yes—as determined by the agency policy.
Travel Required Occasional travel - Travel will be dependent on selected position. Refer to the Additional Information section for further instructions
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time
Service Competitive
Promotion potential
5
Job family (Series) 0303 Miscellaneous Clerk And Assistant
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process Credentialing
Suitability/Fitness
Announcement number 22-R1GVMAY-303-5-2456-DP-DC
Control number 644470400
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
Responsibilities listed at the GS-05 full performance level.
Provides answers to a wide variety of inquiries.
Greets visitors and answers the telephone.
Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities.
Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4?s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements.
Maintains accountability records as required.
Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization.
Requirements Conditions of Employment
Must be a U.S. Citizen or National.
Males born after 12-31-59 must be registered for Selective Service or exempt.
Subject to satisfactory adjudication of background investigation and/or fingerprint check.
Successful completion of one-year probationary period, unless previously served.
Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
Qualifications
In order to qualify, you must meet the eligibility
and qualifications
requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.
Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.



For the GS-04 level:



General Experience Requirement: Applicants must have one year of general experience performing two of the following:
Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries;
Using word processing software or other automated software to produce routine documents; and/or
Collecting funds from sales.
OR



An associate's degree or two years of successfully completed education above high school;



OR



Combinations of successfully completed post-high school education AND experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are described above.



For the GS-05 level:



Specialized Experience Requirement: Applicants must have one year of specialized experience equivalent to at least the GS-4 grade level. Specialized experience is defined as performing at least two of the following duties: Communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing;
Comparing disputed merchandise with original requisitions and information from invoices;
Resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills; and/or
Reconciling records of sales or other financial transactions. Using computers and computers systems (including hardware or software) to extract information or create standard reports.
OR



A bachelor's degree or 4 years of successfully completed education above high school;



OR



Combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience (described above). The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education See above for education that may be qualifying.
Additional information
Huson, MT
Telework: Yes
Bargaining Unit: Yes
Travel: Occasional travel for trainings and meetings.
Government Housing: May be available
Supervisor: Sari Lehl, 406-626-5401 or ****
Superior, MT Telework: No
Bargaining Unit: Yes
Travel: Not required
Supervisor: Lorie Cotter, 406-531-9429 or ****
Darby, MT Telework: Yes
Bargaining Unit: Yes
Travel: Occasional travel for training and meetings
Government Housing: May be available
Supervisor: Dan Pliley, 406-821-1212 or ****
Kalispell, MT Telework: No
Bargaining Unit: Yes
Travel: Not required
Supervisor: Charles Schwindt, 406-758-5344 or ****
Red Lodge, MT Telework: No
Bargaining Unit: No
Travel: 2-3 times per year, remaining overnight 1-3 nights to attend meetings and training. Camping may be required but would be rare.
Work schedule: Occasional work on weekends may be required.
This is a permanent seasonal appointment with a minimum of 18 pay periods (36 weeks) guaranteed full-time employment with remainder of year in nonpay/non-duty status.
Government Housing: Available
Supervisor: Billy Chapman, 406-446-2103 or ****
Ennis, MT Telework: Yes
Bargaining Unit: Yes
Travel: Occasional travel for trainings and meetings
Government Housing: May be available
Supervisor: Joel Sather, 406-641-2353 or ****
Helena, MT Telework: No
Bargaining Unit: Yes
Travel: Occasional travel for training opportunities and field visits to areas on the District
Supervisor: Katherine Bushnell, 406-495-3924 or ****
Great Falls, MT Telework: No
Bargaining Unit: Yes
Travel: Occasional travel for training or to cover other offices needs. Day trips also possible, use government owned vehicle from pool.
Supervisor: Tammy Petersen, 406-495-3705 or ****
Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP)
: To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.



The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.



If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.
This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.



The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at ****Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications.



You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.



Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.



To view the application form, visit: ****Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.



Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.



If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations
that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.



If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.



If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS
.



Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
How to Apply
Please view Tips for Applicants
- a guide to the Forest Service application process.



Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.



Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.



This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.



To begin, in USAJOBS click Apply and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application.



NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 5MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.
Agency **** X2
Email ****
Address
USDA Forest Service HRM Contact Center
DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.
Albuquerque, NM 87109
US
Learn more about this agency
Next steps Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS
account to check your application status.



You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).



Multiple positions may be filled from this announcement.



To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Fair and Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request
Required Documents
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.



Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.



If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations
that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.



If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.



If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS
.



Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
How to Apply Please view Tips for Applicants
- a guide to the Forest Service application process.



Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.



Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.



This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.



To begin, in USAJOBS click Apply and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application.



NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 5MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.
Agency **** X2
Email ****
Address
USDA Forest Service HRM Contact Center
DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.
Albuquerque, NM 87109
US
Learn more about this agency
Next steps Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS
account to check your application status.



You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).



Multiple positions may be filled from this announcement.



To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Fair & Transparent The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request
Overview
Open & closing dates Opening and closing dates 03/23/2022 to 03/25/2022
Salary $32,283 - $46,953 per year
Pay scale & grade GS 4 - 5
Locations 9 vacancies in the following locations:
Darby, MT
Darby, MT 1 vacancy
Ennis, MT
Ennis, MT 1 vacancy
Great Falls, MT
Great Falls, MT 1 vacancy
Helena, MT
Helena, MT 1 vacancy
Huson, MT
Huson, MT 1 vacancy
Kalispell, MT
Kalispell, MT 1 vacancy
Missoula, MT
Missoula, MT 1 vacancy
Red Lodge, MT
Red Lodge, MT 1 vacancy
Superior, MT
Superior, MT 1 vacancy
Telework eligible Yes—as determined by the agency policy.
Travel Required Occasional travel - Travel will be dependent on selected position. Refer to the Additional Information section for further instructions
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time
Service Competitive
Promotion potential
5
Job family (Series) 0303 Miscellaneous Clerk And Assistant
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process Credentialing
Suitability/Fitness
Announcement number 22-R1GVMAY-303-5-2456-DP-DC
Control number 644470400
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
federalgovernmentjobs.us

Company info

Sign Up Now - WashingtondcCrossing.com