Bilingual Social Services Care Coach - Sunrise FL

Profile

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

This is an office based position in Sunrise, FL. Initial training will be 3-6 weeks in the local office. Training is temporarily WAH until further notice.


Must be able to work Mon-Fri between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays during the Medicare Annual Election Period, Sept 16-Dec 8.

This position also requires home visits to members in the area and surrounding counties (once Covid-19 restrictions are lifted).

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues

Identifies and resolves barriers that hinder effective care

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

Understands own work area professional concepts/standards, regulations, strategies and operating standards.

Makes decisions regarding own work approach/priorities, and follows direction

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation


Required Qualifications


Bilingual English/Spanish with ability to pass a language assessment
Previous experience in phone intensive environment with strong customer service skills both inbound & outbound (80-90% at times)
Previous administrative or related experience
Current valid Driver's license required & ability to travel up to 75% at times in the surrounding counties
Team player, ability to work with tight schedules, multiple priorities as well as work independently
Strong proficiency in Microsoft Office Programs Word, Excel


Preferred Qualifications


Associates/Bachelors/Master's degree
Prior experience with Medicare & Medicaid recipients
Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
Experience with health promotion, coaching and wellness
Knowledge of community health and social service agencies and additional community resources


Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

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