Part-Time Program Support Specialist

Profile

What We’re Looking For:
At 2U and Trilogy Education Services, we’re creating innovative programs to train new audiences for careers in the digital economy. We’re looking for people with passion, a demonstrated ability to learn on their feet, and a desire to escape the cubicle and stretch their creative muscles in new ways. Deep within all of us at Trilogy is the belief that our programs change lives. Each month we hear from countless students attesting to how our program brought them new skills, landed them new jobs, and a renewed sense of confidence. This impact is what our work is really about to us.
The Academics team is looking for a talented and organized Program Support Specialist who can demonstrate effective communication, problem solving, and technical review skills to support a dedicated team of content developers supporting our customer facing online programs. In this capacity, you’ll be responsible for keeping a living curriculum up-to-date for thousands of students and instructors across the country. We need someone with an infectious enthusiasm for continual improvement and an ability to manage a lively community of professionals.
The role will work directly with our Program Support Manager, Lead Curriculum Engineer, and Curriculum Manager to help support content development, curriculum maintenance, instructional staff assistance, and operational updates with stakeholders across the business.
This is a fully remote position, but to encourage team connectedness (e.g. ease with getting to team off-sites etc.) we prefer to hire individuals within 50 miles of one of our office locations.
Responsibilities Include, But Are Not Limited To:
Provide quality assurance for our in-person courses and support change management operations as we continue to enhance our in-person product
Provide quality assurance for our online courses on the Canvas platform and support change management operations as we continue to enhance our online product
Support internal employees with knowledge/access requests
Work with the Program Support Manager to support an internal feedback channel with instructors, student success managers, and teaching assistants
Use analytics to identify areas of improvement within the curriculum to enhance the student experience
Provide project management support for the curriculum team
Assist with supplementary content creation, resource creation & curation, & coordination between internal production teams
Facilitate & support the piloting of new content in our curriculum to ensure we have a tight feedback loop into the content creation process
Provide quality assurance for new content with consistent structure & brand guidelines across all stages of the content development process
Things That Should Be In Your Background:
Someone with a familiarity with Cybersecurity, Cloud Security, Networking, Coding and Application
Someone with a strategic mindset that is capable of identifying problems before they occur and providing solutions that are carried through to completion
Someone who demonstrates clear writing and communication abilities
Someone who demonstrates attention to detail as well as the ability to see/align with big picture goals/needs
Someone with strong organizational and time management skills
Someone who isn’t afraid to get their hands dirty and learn new skills as needed
Experience with Canvas or another LMS a plus
About
2U
Inc
. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U
Diversity and Inclusion Statement
At
2U
, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other
unique
qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s
Great
to Work at
2U
2U
offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U
is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or
veterans
’ status, or any other classifications protected by applicable federal, state or local laws.
2U
’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.
[LA-based positions]
2U will consider qualified job applicants with criminal histories in a manner consistent with applicable law, including Los Angeles' Fair Chance Ordinance.

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