Senior Care Manager Telephonic Behavioral Health Licensed Social Worker San Juan PR

Profile

Description

The Senior Care Manager, Telephonic Behavioral Health , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Senior Care Manager, Telephonic Behavioral Health work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Care Manager, Telephonic Behavioral Health employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications


Bachelor's degree
Licensed Social Worker (License active in Puerto Rico)
5 years of experience working as a Licensed Social Worker
1 year of Managed care experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work At Home requirements (Temporary due to COVID-19): Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


Master's degree in a behavioral-health field, such as social work, psychology, or related health discipline from an accredited university
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Bilingual English/Spanish. Candidate selected will not be communicating in English with members.


Additional information


Schedule: Monday to Friday from 8:30 am to 5:30 pm.

Training: 1 month - Virtual

Work Location: This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 383 Ave F D Roosevelt Ave. San Juan, PR 00918

% Travel: No

# of Direct Reports: 1


Scheduled Weekly Hours

40

Company info

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