Pharmacy Inbound Contacts Representative- REMOTE

Profile

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Pharmacy Inbound Contacts Representative is tasked with assisting/taking inbound calls from members, technicians and providers.

What does that look like?:


Receiving as many as 40-50 calls a day, mostly from members but also from technicians, pharmacists and other providers
Processing refills, tracking orders, and answering benefits questions
Additional responsibilities may include handling escalated callers.


This is a remote/Work At Home position in Texas, Ohio, Arizona, or Florida.

Required Qualifications


1-2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be available to work any shift between the hours of 7:00 am - 10:00 pm Monday-Friday, weekends, and overtime as needed


Preferred Qualifications


High School Diploma or equivalent
Previous inbound call center experience
Healthcare experience
Fluency in Spanish


Additional Information

After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. The email will come from ****, please add to your contacts or safe senders list to avoid this going to your spam folder.

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

Scheduled Weekly Hours

40

Company info

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