Senior Process Improvement Professional - FL Medicaid

Profile

Description

The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities


The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data.
Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
Determines how new information technologies can support re-engineering business processes.
May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.
Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.


Required Qualifications


Bachelor's degree
5 or more years of technical experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Proficient in Microsoft Office Suite, Visio and SQL Server, including query and dashboard development
Program or project management experience
Strong business acumen and analytical skills in order to see the big picture and draw out insights and observations
High emotional intelligence
Proven analytical skills
Excellent interpersonal, organizational, communication and presentation skills
Ability to effectively interact with and influence all levels of the organization, including front line associates and senior leadership
Ability to analyze information, research problems, and determine and implement solutions
Proven success in creating training and process improvements
Knowledge in interpreting and executing escalations
Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers.
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


Prior experience in a fast-paced insurance or healthcare setting
Experience with Medicaid membership and health plan services
Experience with business process modeling
Knowledge of process re-engineering techniques in Lean, Six Sigma preferred


Additional Information


Benefit package that starts your 1st day of employment
Robust 401k plan through Charles Schwab
Eligibility for associate wellness and rewards program
Opportunity to learn the industry and build professional career
Tuition Reimbursement & Student Loan Refinancing


As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an SMS Text Messaging interview.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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