Helpdesk/Infrastructure Specialist

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Helpdesk/Infrastructure Specialist
Reston, VA
The Help Desk and Infrastructure Support Specialist provides 8x5 and flexible adhoc support of IT hardware, software, and systems in an on-site and on-call capacity for the LongView offices in Alexandria, VA and Reston, Virginia, as well as for remote employees. A successful Support Technician will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the office location that cover a multitude of technical disciplines.
DUTIES:
Windows 7 Operating System Support & troubleshooting for desktop and laptop hardware.
Windows 2003 / 2008 Server Support & troubleshooting, ability to administer users in an Active Directory environment.
Install/test/troubleshoot applications. Image and maintain desktop and laptop systems to standard specifications
Ensures security procedures are followed and enforced
Create and administer clear, concise documentation, user guides, self-help tutorials.
Inventory and Asset Management of all IT equipment and software
Complete ownership of all IT related issues on site or remote as needed
Must be able to effectively communicate with users on basic problem resolution
Provide onsite support for VOIP phone systems and /or Voice mail systems.
Basic configuration and maintenance of Cisco switches and routers
Administration of printers, scanners, and other end user devices in a mixed Windows/Mac environment
REQUIRED EXPERIENCE:
At least 5 years of working with, supporting, repairing, troubleshooting IT systems including desktop, network, and software
At least 5 years’ experience with Microsoft Office products including Windows, Office, Exchange
At least 2 years supporting some number of users in an office/business environment
At least 2-3 years of working with others in a team/collaborative environment
LongView is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LongView will be based on merit, qualifications, and abilities. LongView does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as protected status).
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