Senior Product Manager Syndication - Smart Home amp Protection

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***.. **MEMBERS ONLY**SIGN UP NOW***. Technology Solutions (CTS) offers media, communications, advertising, and technology businesses access to the latest in networking, content delivery, subscriber experience and digital asset management, proven by an industry leader. Scalable from small independents to global brands, CTS's service portfolio helps businesses launch new products and remain competitive through lower up-front investment, improved efficiency, and faster time to market. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***. Technology Solutions.

Job Description

Job Summary

Having successfully introduced the Syndication of Video, Broadband, Voice, and Home Security and Automation to MVPDs (Multichannel Video Programming Distributors) in North America, **MEMBERS ONLY**SIGN UP NOW***. is now looking to expand its Syndication offering further to include Global Operators and MVPDs looking for greater flexibility in their offerings. **MEMBERS ONLY**SIGN UP NOW***.'s long-term vision is the integration of video, data, and voice, as well as home monitoring and control services to create seamless innovative customer experiences. **MEMBERS ONLY**SIGN UP NOW***. views Smart Home & Protection as a fundamental pillar to enabling this long-term vision for its Global Syndication Partners both current and future.

The successful Sr. Product Manager, Syndication - Smart Home & Protection will blend a mix of technical product knowledge, industry experience, and organizational savvy to provide critical leadership and practical real-world expertise in support of our existing products and services as well bringing new Smart Home & Protection products and services to our Syndication Partners. The successful candidate must be able to contribute to the execution and on-going support of our Smart Home & Protection Syndicated Features and Home Protection Service for our Syndication Partners. You will act as a Syndication - Smart Home & Protection Subject Matter Expert (SME) responsible for understanding all components of the Smart Home and Protection Features and Services as they relate to Partners including but not limited to the Mobile Applications, Gateways, Touchpads, Cameras, Sensors, and Door locks and the Cloud-based Servers and Systems that enable the Service for Partners.

Core Responsibilities


As a Sr. Product Manager, Syndication - Smart Home & Protection, act as a primary product interface between our Syndication Partners and the internal product owners for Smart Home & Protection Features and Services.
Represent the Smart Home, & Protection Product and Services roadmap and product status out to the Syndication Partners both current and future
Manage the new feature requests that come in across multiple Partners by thoroughly vetting the request to ensure a complete understanding of the business driver behind the request, assessing alignment with the current internal feature roadmaps, establishing a priority based on criticality i.e., regulatory mandate, operational requirements, adherence to and industry standard, or identifying as a common area of need across multiple MVPD (Multichannel Video Programming Distributor) Syndication Partners
Providing product training and support to product counterparts at MVPD Syndication Partners
Write user stories, maintain a product backlog, and prioritize features using Agile methodologies.
Create Product Requirements Documents which clearly outline the goals, objectives and risks of new products and features
Communicate status and issues to stakeholders in a timely manner.
Be the voice of the customer and the champion for the product across functional groups.
Understanding and managing the intake of Partner requests and vetting for priority, doing product, system, and technical/business investigation to assess technical viability as well as assess business feasibility
Ability to adopt the customer's perspective when defining new initiatives and product features
Prioritizing and writing user stories, facilitate feature grooming, managing the product backlog
Defining and reporting on key feature and effectiveness metrics
Working internally to ensure all queries from Engineering and Program on Partner dependencies are being addressed


Requirements


Bachelor's Degree or Equivalent experience preferably in engineering, business or related field, Master's Degree a plus
7 years of related experience
Product knowledge and technical understanding of Smart Home and Protection Services including but not limited to Mobile Application, Physical Devices, and Cloud Services.
Skilled at working effectively with cross functional teams in a matrix organization.
Some monthly travel required for this role to customer sites in North America.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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