On Call Supervisor

Profile

At Talem, we are a non-medical home care agency, dedicated to helping our clients live the healthiest lives possible. We are looking for a teammate that has the passion to help our clients on the weekend? Caring for our clients on the weekend requires a special individual with compassion, patience, and work ethic to be available by phone.
SUMMARY OF ROLE
On Call Administrator (OCA) is responsible for handling all after hours/weekend work calls (handling staff call off, client requests, calls from prospective clients, handling all incident and complaint calls that come in).
ESSENTIAL DUTIES
1. Responsible for keeping a call log of all call received/hours worked per call and turning it in weekly.
2. Report to Administrator any urgent issues or concerns with day-to-day operations
calls, and take messages.
4. Keep a log of all calls received; how they were handled; and the hours it took to handle each call.
5. Maintain Professional attitude with anyone who calls in for assistance..
6. Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Exceptional interpersonal skills which positively benefit interaction with internal and external clientele.
Ability to exercise good judgment and self-control.
Good comprehension and communication skills, with the ability to listen to and understand the information presented through verbal communication. Ability to communicate effectively, verbally, and in writing.
Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
Ability to work autonomously and understand when a superior should be involved in decision-making.
Good decision-making skills, with the ability to analyze information, evaluate results and implement the best solution to solve problems or challenges.
Understanding of family interactions and the aging process.
Beginning knowledge of nutrition and foodservice.
Beginning skills in personal care.
Ability to observe, report, and record client's care and condition accurately.
Ability to establish and maintain effective working relationships with clients and families, staff members, and the general public.
Job Requirements
Are you compassionate, patient, and love caring for the elderly?
Do you have good communication skills and are able to think on your feet?
Are you looking for weekly evening/weekend work only?
Are you looking to work from home and support an office staff?
Must be able to fill open shifts if they come available during required working hours.
Must be 18 years of age or older
Must have caregiving experience as well as office experience, preferably in a home care setting.
On-call experience is a plus!
Pay to be discussed.
Please have at least two references included with your submission.
We look forward to meeting our newest teammate!

Company info

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