Energy Unit-Paralegal

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Energy Unit-Paralegal
Duties: Interviewing energy applicants over the telephone and/or in person providing advice and representation to the unit’s clients as well as maintaining a large number of client files, under the supervision of attorneys in the unit. negotiate affordable payment terms and resolution of utility disputes with PWD, PECO, and PGW, including communication with utility liaisons and advocating in writing on behalf of clients; provide representation in informal disputes at the utility level; prepare client cases for hearings before the Philadelphia Water Department, Tax Review Board, Office of Administrative Review, and Pennsylvania Public Utility Commission, including helping clients compile convincing evidence and assisting witnesses with the preparation of oral and written testimony; conduct virtual community education and trainings, and attend quarterly utility advisory committee meetings, as needed. May also include involvement in policy advocacy. Will be expected to strategically evaluate the available legal options/resources to preserve access to utility service for as long as possible. Some substantive experience in Utility law is preferred, but not required. Will be expected to review relevant statutes, regulations, and utility tariffs when assessing the merits of clients’ disputes. Responsibilities and qualifications necessary for this position include knowledge of other community resources for appropriate referrals, interviewing clients, obtaining the relevant case facts and drafting thorough notes, emails and letters, negotiating favorable outcomes for clients, compassion and understanding for clients who are often dealing with significant levels of stress, and giving clients advice under the supervision of attorneys. Fluency in writing and speaking a language other than English, preferably Spanish, is strongly preferred.

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