Technical Trainer

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Technical Trainer
The candidate will track progress of projects and training, create reports and communicate with vendors; in addition, will assist firm professionals and staff with computer related questions. Responsibilities: Assists in development and coordination of training for hardware, software and network functions for all personnel, new hire orientation and continuing education. Assists with developing and editing course curriculum, training materials, and other internal technology communications and documentation to determine most important points. Conducts training sessions for all personnel either onsite, remotely, or by travelling to other offices. Investigates new technology and coordinates demonstrations for possible new software applications. Coordinates with IT personnel in satellite offices on training programs and computer support. Assists with Help Desk support for users with general software and hardware questions and problems. Assists in planning, testing and implementing of software application upgrades and roll outs. Consults with Office Administrators, satellite office IT staff and firm employees to identify and assess training needs. Conducts evaluations of training sessions to determine effectiveness. Utilizes helpdesk ticketing software to record all support tickets and determine areas where training is needed. Implements, monitors, maintains and reports on learning management and class scheduling systems. Implements, monitors, maintains and reports on security awareness training and any other firm related training. Assists with writing or proofreading technical documentation and firm announcements. Assists with meeting set-ups and take down of video conference equipment, laptops and projectors. Performs other work related duties as assigned and appropriate to IT Department. Assists with special projects. Becomes expert at topics determined by management.

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