Virtual Clinic Operations Associate

Profile

Description

Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

Responsibilities

The Virtual Clinic Operations Associate is the first point of contact for patient care, in a virtual-first clinic, with no brick-and-mortar facility. This role encompasses many traditional front-end clinic operations with remote patient contact such as registration, scheduling for telehealth and in-home visits, internal and external referrals, updating demographics in the EHR, and data management.

In addition, the Virtual Clinic Operations Associate collaborates closely with Physicians, Nurse Practitioners, Behavioral Health Case Managers and Humana associates across a wide range of roles. This role is a vital bridge between the insurance plan and clinic team, in support of member health and well-being. There is opportunity to participate in cross-team collaboration and to lead efforts in project management, process improvement, and other initiatives to support the clinic.

The ideal candidate will exhibit key professional and personal traits such as: the ability to quickly adapt in an evolving and dynamic environment, the confidence to get things done independently and to 'own' projects and processes, and the resilience to navigate ambiguity and rapid growth. This candidate will enjoy moving beyond the traditional clinic setting to a truly cross-functional role, acting as the bridge between patients and staff, clinical and nonclinical, payor and provider.

This position will report directly to the Director of Clinic Market Leadership, with support from Operations.

Required Qualifications:


2-3 years of healthcare experience, preferably within the Medicare population
Experience with EMRs/EHRs (Electronic Medical Records/Electronic Health Records)
Inbound and outbound referrals experience
Proficient with medical terminology
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
Team player with excellent communication skills across the organization and with patients
Passionate about an organization focused on continuously improving consumer experiences


Preferred Qualifications:


Bachelor's Degree in Healthcare or Business Administration
Familiar with Microsoft Teams
Familiar with project management
Medical Assistant or Professional State Certifications related to healthcare
Bilingual English and Spanish without limitations to read, write, and speak in both languages


Language Proficiency Testing:


Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.


Additional Information:

WAH South Carolina

WAH United States

#Author

Scheduled Weekly Hours

40

Company info

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