Business Operations Manager

Profile

Lookout is an integrated endpoint-to-cloud security company. Our mission is to secure and empower our digital future in a privacy-focused world where mobility and cloud are essential to all we do for work and play. We enable consumers and employees to protect their data, and to securely stay connected without violating their privacy and trust. Lookout is trusted by millions of consumers, the largest enterprises and government agencies, and partners such as AT&T, Verizon, Vodafone, Microsoft, Google, and Apple. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Toronto and Washington, D.C.
Responsibilities:
Work in collaboration with other teams such as Sales, Finance, and Legal for accurate capture and validation of direct orders.
Lead efforts to automate order processing as it relates to Partner ecosystems (e.g. Marketplace Integrations).
Recognize when to escalate exceptions for review
Collaborate closely with billing and collections to optimize order management processing and minimize billing errors
Manage order status inquiries, service delivery, subscription management support, and discrepancy resolution
Contribute to ongoing process and workflow improvements
Ensure customers and sales are a priority
Manage the overall commission process worldwide. This includes ensuring payments are made in a timely manner per the Sales Incentive Plan.
Manage the operational details associated with any Sales Incentive being offered.
Create and distribute standard and ad hoc reporting as required.
Qualifications:
3-5 years of relevant experience
Demonstrated ability to drive and/or participate in cross-functional initiatives.
Proficiency as a problem-solver and an agile multitasker who is flexible in thought and implementation and thrives in a fast-paced environment.
Clear communication skills and detail-oriented
A self-starter mentality and comfort with taking the initiative.
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Company info

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