Quality Assurance Manager

Profile

Description

The Manager, Quality Assurance develops and implements programs to establish and maintain quality standards of existing products and services, as well as developing programs to focus employees on the quality of care given to patients. The Manager, Quality Assurance works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

The Manager, Quality Assurance develops policies, procedures and methods to check operational quality and improve same. Trains and/or coaches staff and management in areas such as quality improvement, process management and reliability science. Maintains communications with administration, medical staff and department heads regarding quality assurance activities. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Required Qualifications


Bachelor's Degree
6 or more years of quality improvement, process management and reliability science
2 or more years management/leadership experience as a supervisor, manager or director
Advanced experience leading special projects and producing metrics, measurements and trend reports
2 or more years experience working in a managed care field
Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams
Proficiency in analyzing and interpreting data trends
Comprehensive knowledge of all Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Process Improvement Skills
MBA
Six Sigma and/or PMP certification
Demonstrated experience with Quality and/or Process documentation/analysis


Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

As a WAH associate, you will be required to work from your own home and no other location. In order to qualify, you must have a room in your home designated as a home office; away from high traffic areas where confidential information may be secured. You must provide your own high speed DSL or a cable modem. Satellite and/or wireless internet connections are NOT permitted. A minimum internet speed of 10x1 (10mbs download x 1mbs upload) internet speed is required. If your internet speed is unknown, you may contact your internet service provider or ****to verify your connection speed.

Scheduled Weekly Hours

40

Company info

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