Patient Support Specialist

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

The Patient Support Specialist will be responsible for serving as a single point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic area. The Patient Support Specialist will help patients and healthcare providers navigate insurance and financial related assistance. This position reports to the Manager of Patient Support and Reimbursement.

Responsibilities will include, but are not limited to, the following:


Ensure access to all products across Hematology/Oncology franchise

Educate internal stakeholders and external customers on breadth and depth of department service offerings

Act as a reimbursement navigator for patients, healthcare providers and specialty pharmacies that opt into Patient Support service offerings for both oral and IV Celgene Hem/Onc products.

Independently manage a case load within his/her geographic area and provide seamless coverage for other Patient Support Specialists’ case load when necessary.

Accurately and thoroughly assess all patient needs and document all case notes

Provide timely resolution to open cases

Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy regarding case-related updates and to appropriately manage expectations

Ability to manage critical conversations with patients, healthcare providers and pharmacies

Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Celgene products.

Provide timely response to reimbursement/access related questions

Identify alternative resources available, i.e. insurance or financial-related assistance

Provide information and education on Medicare Part D enrollment

Determine eligibility for Celgene Patient Assistance Program

Provide support to customers in the implementation of Celgene REMs programs









Develop and maintain a localized understanding of market access challenges. Act as subject matter expert and educate patients, healthcare providers and internal cross-functional partners.

Effectively collaborate with a variety of internal cross-functional partners

Develop and execute Celgene Patient Support business plan for accounts in assigned geographical area

Plan and organize live or virtual Celgene Patient Support educational programs

Establish goals and develop targeted plans

Conduct educational presentations on reimbursement and Patient Support services





Partner with market access field team to identify additional resources and discuss current payer and reimbursement-related trends









Present to State Oncology Society meetings, industry conventions/seminars and patient advocacy groups


Skills/Knowledge Required:


Bachelor’s degree required. 2 years experience in hematology/oncology, pharmaceutical and/or healthcare industry preferred. RN, RPH, MSW, CPhT or billing experience a plus.

Has knowledge of IV and oral product reimbursement, including but not limited to Medicare, Medicaid and commercial insurance carriers, Prior Authorization submissions/appeals

Understanding of the healthcare industry, including both private and government payer landscape

Utilize critical thinking to problem-solve access challenges

Apply emotional intelligence

Empathetic listening skills to interact effectively with patients and providers.

Excellent written and verbal communication skills

Ability to lead presentations that effectively impact understanding of key messages

Proficient in MS Outlook, Word, PowerPoint, and Excel.

Experience with salesforce.com CRM platforms preferred

Ability to balance independent priorities with the priorities of the team/organization

Ability to work in a fast-paced environment, multi-task and self-prioritize workload

Proven experience resolving customer issues

Works with all members of a team effectively

A minimum of 10% travel required

Bi-lingual, Spanish speaking preferred


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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