Technical Writer

Profile

Because you belong at Twilio
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Technical Writer to join our internal enablement team. The person in this role will assist in all aspects related to internal documentation, from the research and strategy phase to execution to ongoing maintenance of our supporting processes and docs. Reporting to the R&D Enablement team, this position plays a key role in supporting Twilio’s internal knowledge-sharing ecosystem.
Who?
Twilio is looking for a Technical Writer who lives the Twilio Magic
and:
Is proficient in writing, editing, and communication, and is passionate about continued learning and improvement of their current skill set
Finds core satisfaction in empowering others through efficient sharing of knowledge. Enjoys serving as a resource and taking ownership of all responsibilities the role entails. Is proactive in sharing observations and proposing solutions for improvement
Can lead responsibilities for multiple high-impact concurrent projects. Knows how to prioritize, meet deadlines, and communicate progress and needs optimally
Thrives in collaborating with partners/subject matter authorities at all levels. Is an effective researcher and can think outside the box to get requested information
Flows comfortably with established and emerging technologies. Has knowledge of and/or experience with the cloud, APIs, and collaborative content
Has the ability to collect, evaluate, and distill sophisticated, highly technical information into easily understandable content in user-friendly formats
Is comfortable both providing and accepting feedback. Adept at evaluating constructive criticism and using the relevant parts to improve output and processes
Has relevant experience in technical writing, editing, communications, or a related field
Has a bachelor’s degree or equivalent experience
What?
As the Technical Writer for the R&D Enablement team, you will live the Twilio Magic values:
WEAR THE CUSTOMER’S SHOES: Learn about your audience (the R&D organization), find out how to connect with them most optimally, then conceptualize and deliver solutions that go above and beyond.
EMPOWER OTHERS: Assist your team and organizational subject matter experts in the creation and delivery of standardized, discoverable, and trackable internal documentation content, processes, and frameworks.
DRAW THE OWL: Be observant; identify gaps and suggest strategies for improvement.
WRITE IT DOWN: Set your goals, write them down, then document a strategy for implementation, including landmarks and metrics.
BE AN OWNER: Collaborate to all aspects of internal enablement, including strategy formation, content creation, iteration, and optimization.
BE BOLD: Dig deep — with yourself and others — to draw out the best information, ideas, strategies, and solutions. If there’s a better way, help discover it and find ways to apply it. Be willingto try new things; don’t be afraid to share your most creative, out-of-the-box suggestions.
RUTHLESSLY PRIORITIZE: Maintain alignment with our top goals and breakthroughs (both the company’s overarching goals as well as your team’s goals) and make sure you’re organizing your work accordingly. If you’re unsure about priority, get comfortable with asking leadership to clarify our most pressing needs
NO SHENANIGANS: Be honest about where you’re at and what you can and can’t do. If you have a question, ask it. If you don’t have the skills to complete an assigned task, let us know, so we can get you the coaching/professional development you need. If you can’t complete something in time, express it as early as possible in the process.
DON’T SETTLE: Assess quality honestly and be prepared to speak up and be part of the solution if content or processes need amending.
BE INCLUSIVE: Twilio is a global company, with a wide breadth of cultures and regional norms. Building content and processes that scale regionally and are inclusive of our audience is of the utmost importance.
Why?
Twilio’s culture is rooted in empowering others, whether it be our customers or our internal employees. As our R&D organization expands, building a strong, consistent, useful, and accessible source of knowledge is paramount in ensuring our employees feel empowered to be successful in their jobs.
As a Technical Writer, you have the unique opportunity to help develop an initiative to streamline and improve internal processes and make crucial information more easily accessible to members of the R&D business unit and beyond. You also have the opportunity to interact with a variety of teams and receive on-the-job mentorship and support to help you grow your skills and advance in your career.
Twilio is truly unique: We are a rapidly growing company committed to your development, your growth, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths.
Where?
This position will be located in our Denver office/remote. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has modernized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore, and Tallinn.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status, as outlined in our public policy on Culture, Inclusion, and Belonging
. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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