Technical Solution Specialist - SharpSpring

Profile

SharpSpring is growing and we are looking for a Technical Solutions Specialist to join our professional services team. This role is focused on delivering customers technical & creative solutions that enable the achievement of our partners’ business objectives, ensure a successful implementation, and reduce the time-to-value for new subscribers on the platform.
SharpSpring’s Technical Solutions Specialists are passionate about our customers and driving towards their desired outcomes is at the heart of everything we do throughout the entire customer journey. During onboarding, you will work quickly to provide the heavy lifting of the initial setup so that our partners can focus on learning the application. Long-term partners will occasionally need your help to deliver more advanced or complex solutions to their business needs. The right person for this role is smart, diligent, creative, and resourceful. Are you one of those wicked-smart techies who like people almost as much as you like code? Are you one of those self-taught geniuses that Googled and YouTubed your way to designing, developing, and deploying your own complex website complete with shopping cart integration? If that’s you, we should talk.
What you'll do
Maintain up-to-date working knowledge of the SharpSpring application
Properly identify and estimate the scope and time-to-completion for creative services projects
Set and manage clear expectations to customers on the status and progress of their projects
Successfully deliver initial configurations of the SharpSpring application for newly onboarded customers
Work both independently and collaboratively to drive customer satisfaction and success
Manage multiple projects simultaneously while providing status updates to key stakeholders
Help clients define an implementation plan for SharpSpring
Execute on and serve as technical lead for the implementation of software solutions
Own technical deliverables during the entire lifecycle of the projects
Perform back-end programming tasks related to connecting the SharpSpring application to external solutions and front-end related tasks as defined by scope
Who you are
Minimum 1-2 years experience supporting SaaS users in a business environment
A passion for apps, APIs, SaaS, and the latest technology and trends
Knowledge of email marketing and optimization for platform and device
Excellent verbal and written communication skills
Experience building and maintaining relationships with complex, multi-geographical customers
Comfort presenting and articulating concepts in front of small- to medium-sized audiences
Highly analytical mindset with strong problem solving and organizational skills
Excellent time management especially around prioritizing multiple high priority tasks
Highly motivated to succeed; intrinsically motivated; goal-oriented
Ability to manage workload based on changing priorities
Familiarity with case management systems and development tools like JIRA
Working knowledge of HTML, CSS, JavaScript, or Python
Experience installing, configuring, automating, and monitoring various Cloud Services (IaaS, PaaS, and SaaS) preferred
Knowledge of architecture, migrations, and management of cloud platforms
Bonus points for possessing an eye for creativity and graphic design
College degree or courses related to technology or computer systems preferred but not required
SharpSpring Is for Everyone
We're more than just a tech company. We're real people, with real perspectives and deep respect for what makes you, you. We believe that every individual has the power to open minds, make an impact, and inspire change. Our goal at SharpSpring is to be inclusive, intersectional, and intentional about how we foster equity both at work and in our local and global community.

Company info

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