Salary
negotiable
Location
Downey, CA, United States
Posted on
Oct 28, 2016
Profile
Helpdesk Support – Int.
Location: Downey, CA
You will provide 1st level problem resolution for pharmacy application specific (training will be provided), and peripherals, system support to pharmacy end users. Documents and escalates all problems in Remedy problem tracking system.
Top Daily Responsibilities:
1st Level Pharmacy System APPLICATION end user support via phones and email.
Triage problems
Enter/edit Remedy tickets.
Experience Level: 3-5 years
Educational Requirement: High School Diploma or GED
Required Skills:
Excellent customer service
Communication (verbal and written)
Interpersonal, and analytical skills.
Articulate, organized, and methodical.
Type of background we are looking for: Previous SYSTEMS (application NOT desktop) Helpdesk experience, previous healthcare employment, technical
Keywords: Helpdesk, customer service, technical, healthcare, Remedy
W.A. Hynes and Company is a woman-owned business based in Northern California that has been providing staffing services in Information Technology, Finance, and various industries for over 36 years. Visit our website at
****to learn more about us, or click here to view the
benefits we offer consultants
Hynes & Company
1304 Southpoint Blvd.
Suite 200
Petaluma, CA 94954
Web: ****
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