IT Support Representative Independence Title - Austin

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:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:IT Support Representative (Independence Title - Austin),VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eIndependence Title is headquartered in Austin, we boast more than 70 locations in all four Texas Metro areas, an in-house title plant covering 38 counties, and relationships with all major national underwriters. We offer the very best in title services, business tools and brainpower, with clear focus on our employees and customers, where we all stand on the same ground together. Independence Title is owned and operated by Realogy Title Group which is a subsidiary of **MEMBERS ONLY**SIGN UP NOW***..u003c/pu003eu003cpu003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate:u0026nbsp;u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eCentury 21®u003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eCorcoran®u003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eERA®u003c/au003e,u0026nbsp;u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated au0026nbsp;u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one ofu0026nbsp;u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/pu003eu003cpu003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed.u0026nbsp;u003cstrongu003eWe pursue talentu0026nbsp;u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results.u0026nbsp;u003cstrongu003eWe value diversityu0026nbsp;u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/pu003eu003cpu003eYou’ll find our commitment to diversity reflected in our achievements:u003c/pu003eu003culu003eu003cliu003eForbes 2020 Best Employers for Diversity.u003c/liu003eu003cliu003eRecognized on the 2020 Human Rights Campaignu0026nbsp;u003ca href=****target=_blank\u003eCorporate Equality Indexu0026nbsp;u003c/au003e.u003c/liu003eu003cliu003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/liu003eu003cliu003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003eu0026nbsp;H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/liu003eu003c/ulu003eu003cpu003eWith diversity, we succeed together. We hope you’ll join us.u003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Austin,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Independence Title Company ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3239,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:12691BR,Title:IT Support Representative (Independence Title - Austin),JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: 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#004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Personal Information,Value:****Applicant Privacy Notice,Value:****Scam Alert,Value:****type=application/ld json\u003e{@context:****Title Companyu0026nbsp;in Austin, Texasu0026nbsp;u003c/strongu003ea wholly owned subsidiary of Title Resource Group (TRG) is seekingu0026nbsp;anu0026nbsp;u003cstrongu003eIT Support Representativeu003c/strongu003e.u0026nbsp;u0026nbsp;TRG is a full-service title, settlement, underwriting and vendor management services company serving real estate companies, affinity groups, corporations and financial institutions in support of residential and commercial real estate transactions.u003cbru003eu0026nbsp;u003cbru003eu003cuu003eu003cstrongu003eThe IT Support Representative is responsible for:u003c/strongu003eu003c/uu003eu003culu003eu003cliu003eActing as the front line of the IT Help department.u0026nbsp;u003c/liu003eu003cliu003eAnswering the IT Help Support Line and tickets submitted by email to IT Help and Corporate Supportu003c/liu003eu003cliu003eMethodical troubleshooting for software, hardware, and mobile device issuesu003c/liu003eu003cliu003eTravel as required to deploy new hardware assets in respective area of responsibilityu003c/liu003eu003cliu003eEscalating issues to Level 2 techs as requiredu003c/liu003eu003cliu003eAssist IT Director and Supervisor with projects, primarily in the greater Austin area.u003c/liu003eu003cliu003eSee Qualifications and Software Prerequisites belowu0026nbsp;u003c/liu003eu003c/ulu003eu003cstrongu003eTruly Remarkable Service:u003c/strongu003eu003cul dir=\ltr\\u003eu003cliu003eWe are looking for a respectful person, with extensive problem solving and critical thinking skills, who will extend patience and understanding to customers through articulate communication.u003c/liu003eu003cliu003eMust create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.u003c/liu003eu003cliu003eEstablish a professional working rapport with all co-workers, employees and clients.u003c/liu003eu003c/ulu003eu003cstrongu003eBenefits:u003c/strongu003eu003cbru003eOn a personal and professional level, hereu0027s just part of what youu0027ll enjoy:u003cul dir=\ltr\\u003eu003cliu003eCareer growth opportunitiesu003c/liu003eu003cliu003eTraining and Developmentu003c/liu003eu003cliu003eMedical/Dental/Visionu003c/liu003eu003cliu003ePaid Holidays and Vacationu003c/liu003eu003cliu003e401(k) Matching Programu003c/liu003eu003cliu003eCorporate Discountsu003c/liu003eu003cliu003eEmployee Assistance Programu003c/liu003eu003cliu003eTuition Reimbursementu003c/liu003eu003cliu003eAdoption Reimbursementu003c/liu003eu003c/ulu003eu003cstrongu003eQualifications:u003c/strongu003eu003culu003eu003cliu003eA high school diploma or equivalent is requiredu003c/liu003eu003cliu003e1-4u0026nbsp;years of IT help desk experience requiredu003c/liu003eu003cliu003eStrong written communication skills - grammar, spelling, and punctuationu003c/liu003eu003cliu003eFluent knowledge of PC hardware support (Desktop and laptop)u003c/liu003eu003cliu003eKnowledge of Thin Client support and concepts (any brand)u003c/liu003eu003cliu003eFluent knowledge of TCP/IP, DNS, and DHCP and troubleshootingu003c/liu003eu003cliu003eUnderstanding of VPN principles (software clients and hardware)u003c/liu003eu003cliu003eUnderstanding of Voice over IP Telephonyu003c/liu003eu003cliu003eUnderstanding of physical networking and cabling (Cat5e and Cat6)u003c/liu003eu003cliu003eMeticulous with network cable management and labellingu003c/liu003eu003cliu003eUnderstanding of Uninterruptable Power Supplies (UPS)u003c/liu003eu003cliu003eCapable of basic home network troubleshooting for telecommutersu003c/liu003eu003cliu003eKnowledge of OPSEC and best practices for securityu003c/liu003eu003cliu003eMust possess a valid driver’s license and be willing to travel within the state of Texas.u003c/liu003eu003cliu003eMust be capable of setting up new hardware in person at various locations within geographic area of responsibility.u003c/liu003eu003cliu003eMust be available to work 8am – 5pm shift (CST), Monday through Friday, servicing the greater Austin areau003c/liu003eu003cliu003eAdditional hours may be required as late as 7PM on weeknights.u003c/liu003eu003cliu003eMust be available for occasional weekend shift work from 9AM-3PM CST.u003c/liu003eu003c/ulu003eSoftware Prerequisites:u003culu003eu003cliu003eKnowledge of Windows 10 Professional and Enterpriseu003c/liu003eu003cliu003eKnowledge of MacOS 10.x (Mojave and greater)u003c/liu003eu003cliu003eKnowledge of Mobile Operating Systems (Android, iOS, iPadOS)u003c/liu003eu003cliu003eKnowledge of Microsoft Office 2016, Microsoft Office 365u003c/liu003eu003cliu003eKnowledge of Internet Browsers:u0026nbsp; MS Edge, Chrome, and Firefox.u003c/liu003eu003cliu003eKnowledge of Windows Server 2012, 2016, 2019u003c/liu003eu003cliu003eKnowledge of Remote Desktop Protocol (RDP)u003c/liu003eu003cliu003eKnowledge of Terminal Servicesu003c/liu003eu003cliu003eKnowledge of Microsoft Teamsu003c/liu003eu003cliu003eKnowledge of VPN Client Installation (native and proprietary)u003c/liu003eu003cliu003ePrior Experience with RamQuest preferred but not requiredu003c/liu003eu003cliu003ePrior Experience with Citrix preferred but not requiredu003c/liu003eu003c/ulu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:12691BR},jobLocation:{address:{addressCountry:USA,addressLocality:Austin,addressRegion:TX,postalCode:78730,streetAddress:\,@type:PostalAddress},@type:Place},title:IT Support Representative (Independence Title - 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