MGR Channel Operations Sr

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Job Summary:The Sr. Manager, Channel Operations rt establishes sales support process and support activities with the Master Agent Channel. This position works to resolves complex reporting requests & financial tracking of the channelu2019s activities. The Sr. Manager- Sales Support creates functional strategies and develops policies/procedures which help support the channel managers and leadership. Also seeks to optimize all business processes related serviceability, quoting and contract execution.u00A0Summary of Essential Job Duties:Develop and implement a strategic approach for effectively addressing partner requests & serviceability to contract execution.Coordinate with team members to assure on time sales cycle activities with partner communityEvaluate sales processes and perform collaboratively with Channel Managers, Vice President of sales and Senior Sales Vice President (SVP)Regular reporting on sales SPIFF, budget tracking, & partner quoting activities and suggest areas of improvement as needed.Balance daily workload and coverage to ensure all customer / sales rep requests are handled within expectationsLearn Frontieru2019s internal systems becoming a subject matter expert on systems and the integration of those channel facing systemsLearn key master agent systems becoming a subject matter expert on systems and the integration of those to Frontiers systems when applicableIdentify opportunities for sales support to streamline entire sales process and measure activitiesu2019 resultsSupport and promote an environment of open communication by conducting meetings with the Channel Management team & Partner Support Team including 1:1 meetings; and feedbackDevelop/maintain strong relationships and ensure timely communications with appropriate partner personnel, including senior managementProvide timely and accurate reports on results as required by leadershipDemonstrate flexibility and adaptability when assigned additional responsibilities or projectsu00A0Qualifications and Competenciesu00A0Knowledge & Skills:Strong technical aptitude with ability to quickly learn concepts related to partner system configurationsBasic understanding of common business practices in the areas of sales cycles & 3rd party partnersExperience with partners and serviceability to contract submissionAbility to interpret partnersu2019 requests accurately and issue clear direction Strong attention to detailAble to work independently, but within a team environmentAble to function in a fast-paced, dynamic organizationAbility to deal effectively with conflictExcellent communication and interpersonal skillsCreative thinker and independent problem solverExcellent organization and record keeping skillsMust be proficient with MS Word, Excel u2013 Salesforce is a plusAbility to effectively communicate with coworkers, partners/customers/vendors, and management. Present a positive professional image to all levels of the organization, treating all with dignity, respect, and courtesyFoster, promote, and contribute to a Frontieru2019s Core Valuesu00A0u00A0u00A0u00A0Educational/Experience Requirements:Bacheloru2019s degree in business administration or a related field Seven (7) to ten (10) years of 3rd party partner experience A minimum of five (5) years support experience Telecommunications industry experience; working with products and services preferredu00A0Work Requirementsu00A0Physical Demands:While performing the duties of this job, the employee is regularly required to sit use hands to fingers, handle or feel, and reach with hands and arms. The employee frequently is required to stand, walk, stoop, kneel, crouch: and talk and hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is frequently required to use the computer.While performing the essential duties of this job, the employee is regularly required to operate standard office equipment and requires periods of sitting at a desk, performing tasks on computer.Travel as requested (20% estimated)u00A0Work Environment:This position has usual office setting work conditions.u00A0u00A0

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