Systems Engineer Storage Operations - Houston TX

Profile

132735BR

Job Title:

Systems Engineer Storage Operations - Houston, TX

No. of Positions:

1

Job Description:

What’s the role?

This role will provide an opportunity to work on the latest technology and innovations in Shell as part of the P&T Service Operations Management (SOM) organization (IT Services and Operations). The purpose of P&T SOM is to operate the Services by delivering differentiating IT capabilities (products & services), thus supporting technology development, application and deployment as a major competitive advantage for Shell. The Landscape element emphasizes that infrastructure, applications and data management practices need to come together in an integrated fashion to effectively support Business workflows in e.g. Exploration, Field Development, Production, Engineering or Manufacturing.

The Systems Engineer Storage Operations is a member of the Storage and Data Services (SDS) team within P&T SOM which is focused on the delivery of Technical Storage and Data services globally. Within SDS, this role will be part of a team focused on the Storage Engineering work that does not require close proximity to customers. Examples would be managing backups, upgrades, hardware repair,Storage Optimizations, Automations etc. There will still also be customer engagement where applicable.

Technical Compute Storage Support (TCSS) Operations is responsible for managing 17 clusters worldwide and maintaining data availability for consumers of TCSS.

You will be responsible for the following KPIs;


Work in a global team to operate and deliver a stable end to end storage service primarily based on EMC Isilon technology to end users.
Support services on a day-to-day basis
Interface between end-users and various infrastructure and application support teams.
End-to-end monitoring and pro-active problem management across all technical areas such as the interaction of applications, databases, servers, storage and data-structures.
Change, Incident, Problem, Request, and Release Management
Backup Monitoring and Reporting
Operating System and Hardware support and upgrades.
Support the delivery of projects
Support the onboarding of new technical functionality into the service
Document, maintain, and improve service performance


You will need to work independently as part of a global, staying focused and achieving results in a changing environment with multiple priorities. This positions requires being on an on-call rota to support the 24x7 services and out of regular working hour meetings.

Auto req ID:

132735BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree preferred.
Strong technical background in infrastructure service delivery on a global scale across Windows, Linux, and storage with at least five (5) years of experience required.
Isilon command line or good Linux skills is required.
Possess operational support experience with either Isilon or Netapp. Isilon experience is preferred.
Working knowledge of Active Directory and DFS.
Knowledge of key NetApp components such as hardware, ONTAP, Snapvault, Snapmirror, OnCommand/DFM, MetroCluster, quota management.
Knowledge of key EMC Isilon components such as hardware, OneFS, SnapshotIQ, SyncIQ, InsightIQ, SmartQuotas, SmartPools, SmartConnect.
ITIL IT management processes (ability to operate stringent Change, Incident, Problem, Request, Asset Management and Release Management regimes).
In-depth analytical and troubleshooting skills on a variety of platforms.
Interface with customers, end-users and providers, maintaining effective relationships.
Strong willingness to learn, improve and share knowledge.


City, State (if applicable):

Houston, TX

Company info

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