Support Engineer - Alarm Management - Houston TX

Profile

Job Information
Shell
Support Engineer - Alarm Management - Houston, TX
in
Houston
Texas
125239BR
Job Title:
Support Engineer - Alarm Management - Houston, TX
No. of Positions:
1
Job Description:
Where you fit in?
Within Surface Technical IT, the PCD IT and Automation team works specifically on real-time closed-loop software technologies that run in the Process Control Domain (PCD) and with Alarm Management software that tightly integrates with the Alarm and Control systems on the PCD. The team enables cost effective alarm management implementations and helps the business improve the effectiveness and performance of the alarm system, which in turn improves operational safety.
What’s the role?
The Alarm Management Application Specialist (Support Engineer) position provides expertise, consulting and support for maintaining and improving the use Process Control Domain software products deployed at the Shell assets and across the business network (Data Center or Microsoft Azure hosted). This includes:
Deployment of Dynamo Alarm Management Software
Integration of software products with Honeywell, Yokogawa, Emerson and Foxboro DCS
Upgrade/Migration of Configuration from old to new versions of the software
Product integration technical support
Develop and document deployment best practices
Perform quality assurance activities in conjunction with ESP focal points
Provide end-user consulting, trouble-shooting as required to maximize value of the deployed technical software
Honeywell provides the Alarm Management software implemented at the assets, and provides resources to support the product and provide minor improvements (RFFs) as part of a managed service. You need to be able to develop integration software (utilities/scripts) to enable successful operation of vendor software in the Shell environment. You will also work closely with the Upstream and Downstream users of the software to provide application support, and will work with the Honeywell support team to ensure the quality of support received. You will work in conjunction with a Domain Expert or Sr. Engineer in the same office, who will provide the guidance on Shell standards and requirements for this area. You will also work with additional team members in the Shell Bangalore office, and with the Technology/Domain domain expert in Houston. The successful candidate will also need to effectively communicate and work with the Downstream and Upstream Alarm Management Advisors and with the Shell ESP focal points. You will be responsible for knowledge sharing and building of delivery capabilities.
Auto req ID:
125239BR
Skillpool:
IT Service Management & Delivery
Country of Work Location:
United States
Employment Type:
Full Time
Company Description:
Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell participates in E-Verify.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.
Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.
Work Location:
Houston - Westhollow Technology Center
Requirements:
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree.
Minimum five (5) years’ experience in Process Control Domain IT (Process Control, Distributed Control Systems and/or Alarm Management) supporting the PCD infrastructure, or supporting the applications running on the PCD.
Distributed Control System experience (3 years) working with one or more Shell Main Automation Contractor (MAC) DCS System: Honeywell, Yokogawa, Emerson, Foxboro.
​Deep understanding and use of Software Integration tools, concepts and processes required for integration of IT systems to DCS systems (eg: OPC, ODBC, Firewall requirements, MOC processes).
Familiarity with supporting applications using MS SQL Server databases, and related tooling.
Experience working within IT product support and escalation processes.
Strong interpersonal and communication skills, both verbal and written.
Team player, works effectively with various stakeholders (P&T, Business & IT).
Process and detail oriented; expected to follow detailed procedures.
Helpful to have some software development background as the role includes development and maintenance of scripts and utilities.
Additional competencies in IT and automation systems will be viewed positively, including Cloud Implementations.
City, State (if applicable):
Houston, TX

Company info

Sign Up Now - WashingtondcCrossing.com