Technical Support Analyst

Profile

Technical Support Analyst
Required Skills:
Degree in Information Systems, Computer Science or related discipline, or equivalent experience with 24/7 - 2
nd
or 3
rd
level Service Desk/Help Desk.
Excellent hardware and software troubleshooting skills, including technical proficiency with Microsoft operating systems, Microsoft SQL Server, IIS, .NET technologies and tools such as Putty, Telnet, FTP, Remote Desktop, VPN, VNC, to name a few.
Experienced in use of CRM or relevant ticketing management software (preferably Microsoft Dynamics CRM).
Active Directory experience, user management and security permissions.
Demonstrate a high level of customer relation skills to include professional telephone etiquette and the ability to effectively communicate with all levels of technology users and leadership.
A certification and/or Network certification is a plus.
Responsibilities:
Manage incoming customer support cases, driving each to a Customer Satisfaction conclusion.
Provide technical support to customers on all aspects of InterStore software suite.
Develop and maintain positive customer relations which include coordinating with various departments within the company to ensure customer cases are handled appropriately and in a timely manner.
Diagnose hardware, software and systems issues, using established procedures.
Work with both Development and Quality Assurance by providing technical detail and background information on reported issue.
Encompass detail orientation, strong verbal skills and organizational skills all while focusing on customer satisfaction.
Participate in after hours on call rotations.
Identify trends and escalate issues to the appropriate contacts.
Manage multiple conflicting deadlines and competing priorities.
Build and maintain strong relationships within the team.
Applied Data Corporation
is looking for a highly motivated Technical Support Analyst to become part of our Help Desk Team. As a team, we provide support for InterStore, ADC's integrated software suite of tools designed to help increase efficiencies throughout our customer base.
Since 1989 ADC, Inc. has specialized in the development of Fresh Item Management systems for the supermarket, grocery and fresh food industries, with over 80 major supermarket chains installed and 6,500 stores installed in 10 countries.
This permanent position requires you to be in ADC's
Tampa office 5 days per week
, unless traveling on ADC's business (very occasional business travel). Please only respond if you can fulfill this requirement.
ADC provides an excellent non-smoking work environment, with above average base salaries, bonuses, employer-matched 401K plan, profit sharing and share options. Insurance options include: medical, dental, life, vision, short/long term disability and pre-paid legal.
ADC team members enjoy six paid Federal holidays per year plus up to 12 days personal vacation for new starters, growing by one day per year of service beyond that. Business casual dress is the attire.
No contractors, agencies, recruiters, telecommuters or outsourcers, thanks. Visit ****for more information.
Compensation: To $45K
Principals only. Recruiters please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Applied Data Corporation
Tampa, FL 33635
Web: ****

Company info

Sign Up Now - WashingtondcCrossing.com