LPN Care Coach - Conviva Care Solutions - Jupiter FL

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Responsibilities

Role Description

Be a part of the Clinical Care Team-- as the LPN Care Coach you will engage our members to develop lifelong well-being and health. Conviva Care Solutions is seeking a Care Coach to help interview and coordinate the on-going patient education/engagement plan with both acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. You will interact with physicians and all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.

Role Competencies:


Basic clinical knowledge and experience at a level sufficient to read, understand and present inpatient medical records and patient's current condition
Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills
Excellent communication skills. Excellent verbal skills. Actively listen and ensures understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailors care coordination activities accordingly; share information appropriately
Interpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicates with respect, and build trusting relationships
Ability to work well with cross functional teams; Develop and manage interpersonal relationships with members of the entire care team
Demonstrated ability to interview and educate patients while understanding their basic clinical needs
Responsibility for achieving organizational goals and accountability for results. Meet established expectations and take accountability for results; encourage others to do the same
Strong organization and time management skills with the ability to prioritize and multi-task.
Organize and manage multiple priorities and/or projects using appropriate methodologies and tools
Self-motivated and committed to achieving best results
Possess critical thinking skills, independent decision making capability
Implement physician approved care plans for patients in the Care Coordination System.
Educate patients from a standard education engagement plan
Record patient care and progress on appropriate documents including updating patient-specific care plans. Maintain and properly log patient follow up calls as required
Educate and teach patients and families regarding patient disease and procedures that will directly affect the patient under the supervision/direction of a registered nurse or physician.
Flexible to changes in work schedule and location as needed by the organization
Maintain standards for professional nursing practice and demonstrate the ability to use the nursing process in setting
Other duties as assigned


Required Qualifications:


Active LPN License
Completion of state approved licensed practical or licensed vocational nurse program
Active CPR-BLS from the American Heart Association
Minimum of 2 years of prior clinical experience in an acute, post-acute setting or experience in a HMO managed care environment
Proficiency with computers including Microsoft products, Word, Excel, and Outlook
Able to provide face to face and telephonic patient care as directed by PCP or RN


Preferred Qualifications:


Experience with Electronic Medical Records; e-Clinical Works (e-CW)
English and Spanish bilingual preferred


Conviva offers tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 15 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Conviva Care Solutions is more than an equal opportunity employer, Conviva's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our Conviva roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful.

Scheduled Weekly Hours

40

Company info

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