IT Technical Analyst

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CRM – DPI Production Development Audit is responsible for the DPI table maintenance development and setup audit of all projects, issues, and testing.  The team is the final review of changes within the DPI Billing System before being rolled into a production environment.  This includes all requests for setup, testing and production. IT Audit Advisor, CRM – DPI Production Development Audit job description:Summary of Position: Join project meetings to understand the scope and purpose of the projectFollow the directions of the project manager to ensure that all Tables work is auditedWork side by side with assigned tables analyst to ensure product code is set up correctly for tax, description, etc.Control accuracy of revenue by making sure all entries are thoroughly audited before upload to test or productionAudit in test to ensure changes or new products are correct in production, audit changes and new products in production to correct accounts before billing is impactedFind revenue by checking the build on existing productsFind revenue by checking the scope of a product (example: Check all S&Es for video when the project calls for a video increase, not just the S&Es given for the project)Enter audit results for assigned Tables analyst by total number of entries and number of errors in a timely fashionDetermine if a due date of a project can be met with available resources.Train fellow analysts and help educate on daily basis where needed based on individual skill sets.Work with internal groups including, but not limited to, Bill Verification, Call Center, MPS, IS, Marketing, Tax, Regulatory, CRM, and AccountingCreating, running and modifying queries of billing system filesProvide weekly reports to ManagementProvide representation and facilitation for resolution of Tables issues outside normal business hours.Job Requirements Job requirements should include all necessary qualifications to perform the full job. Kind and length of experience:  Must have working knowledge of common PC applications, such as MS Excel, MS Word, Outlook and Access as well as the ability to learn our billing systems and query tools.Special Skills:  Must be self-motivated, flexible, enjoy working as part of a team, and be able to prioritize and manage multiple, diverse responsibilities and projects.  Must possess strong analytical, communication, mathematical and organizational skills.Education, certification and/or license requirements:  Four Year degree with emphasis in business/accounting.  Previous billing or analyst experience preferred.Physical Requirements:  Extended night and/or weekend hours possible.  

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