Inbound Contacts Representative 1- Remote

Profile

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

We are looking for an Inbound Contacts Representative 1to represent the company by addressing the following items below, but not limited to:


Incoming telephone, digital, or written inquiries
Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.
Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Advancing unresolved and pending customer grievances.
Decisions include defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Required Qualifications


High School Diploma or equivalent
1 year of customer service experience
Phenomenal customer service orientation
Strong attention to detail
Ability to navigate computer programs and tools
Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time
Effective verbal and listening communication skills
Flexible shifts between the hours for 4:45 am - 9:00 pm Monday - Friday, and 4:45 am - 4:30 pm on Saturday
Must be comfortable working every Saturday


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center
Healthcare experience


Additional Information

After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. The email will come from ****, please add to your contacts or safe senders list to avoid this going to your spam folder.

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

At Humana, we know your well-being is important to you, and it's important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at Humana.

The following policy applies only to associates working in the state of Arizona: We are committed in providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, we have adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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