Applications Analyst

Profile

Applications Analyst
The candidate is responsible for primary ownership of critical enterprise software systems. Primary ownership translates to monitoring software license compliance, tracking and auditing usage, maintaining documentation on install instructions and fixes. This work also includes testing, upgrading, implementing and deploying the latest versions of software to the firm. Work closely with Desktop Engineering to develop the best methods for deploying and maintaining software. Work closely with Information Security to address software and other environment vulnerabilities. Provide guidance and support to others in the Information Technology department on how to best support the firm’s users. Work directly with firm leadership to review business requirements, advise, and recommend solutions to business problems. Plays a critical role in software implementations and rollouts. Acts as a liaison between vendors and the firm, and the firm and IT. Investigate, evaluate and recommend new technical solutions. Backup ownership of multiple software applications and multi-tiered systems, and best practices in software installation and utilization. Provide technical support to the firm and its users to maximize firm productivity. Single Sign On configurations. Relocation of client/server software and databases. Specialized and specific user training. Monitor data synchronizations and data feeds across multiple systems. Own, track, and communicate software maintenance and license costs to management for budgeting purposes. Server retirements and replacements. Assist with the day-to-day efficient operation of the IT department. Assume additional responsibilities as requested. In depth knowledge of client/server & database application environments are needed. A Bachelor’s degree or equivalent experience is required. Should have 7+ years of experience supporting users in a professional services environment. Law firm experience is preferred. Should possess excellent verbal and written communication skills and the ability to influence others in a positive manner. Should have the ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities. Strong planning, project management, presentation and organizational skills are needed. Strong sense of urgency and a high-energy level is needed. Should have the ability to collaborate and gain the respect, trust, and confidence of the Firm’s attorneys and professional staff. Should be creative and proactive approach to problem solving. Should demonstrated ability to grasp and implement new concepts quickly. Strong analytical abilities, resourcefulness, and attention to detail is needed. Should have the ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships. Outstanding sense of customer service. Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics. Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information. Should have the ability to quickly get up to speed and master new applications and software is critical. Advanced troubleshooting skills are needed. Strong understanding of PC and Mac desktop technologies. Citrix Application administration supporting applications published in an enterprise setting. Strong knowledge of Microsoft 365 such as Office Apps, MS Teams, Power Apps, SharePoint Online, Flow, and M365 administration consoles. Strong knowledge of the entire Microsoft front end and back end technology stack, including network and server administration concepts. General understanding of web applications in a Microsoft server and Azure environment. Strong knowledge of Active Directory, and LDAP queries. Basic understanding of Azure environment, Azure AD, and other Microsoft cloud services are needed. Some development experience – just enough to understand the workflow and know how to troubleshoot issues. Some scripting and other programming and scripting languages. Examples: Powershell, CAML, T-SQL, VB .Net, C#, PHP, JavaScript, VBScript, HTML5, XML, XSL. Familiarity with the necessary configuration steps to implement claims authentication using Azure AD (SSO) is needed. Strong understanding of Microsoft Group Policy in an enterprise environment is needed. Strong familiarity working with Microsoft SQL Server stored procedures, relational database structures, SQL DTS and Microsoft SQL Server Reporting Services are needed.

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