Senior Director - Servicenow

Profile

u003cpu003e u003c/pu003eu003cpu003eServiceNow Directoru003c/pu003eu003cpu003eFully Remoteu003c/pu003eu003cpu003eOur IT/Digital is driving a broad scale transformation to unleash the power of technology within our company. ServiceNow, which is the backbone for IT and many essential business processes across the company, offers an immense opportunity for us to simplify processes across the organization and deliver upon our objective of optimizing end user productivity. We are looking for a proven senior leader who can drive end-to-end accountability across the ServiceNow platform and who can imagine and realize the art of the possible to deliver an enhanced experience in alignment with IT's transformation objectives.u003c/pu003eu003cpu003e u003c/pu003eu003cpu003eu003cstrongu003eu003cspan style=text-decoration: underline;\u003eResponsibilitiesu003c/spanu003eu003c/strongu003eu003c/pu003eu003cpu003e u003c/pu003eu003culu003eu003cliu003eEvolve and lead the overall strategy and roadmap for ServiceNow including driving simplification and optimization of the platformu003c/liu003eu003cliu003eResponsible for the overall orchestration and management of the platformu003c/liu003eu003cliu003eEnsure the platform meets the needs of the consumers and end users and is aligned with business objectivesu003c/liu003eu003cliu003eLead a diverse, cross-functional team of professionals (e.g., technical engineer, process specialists) responsible for platform configurations, customizations (where appropriate), administration, process management and governanceu003c/liu003eu003cliu003eEvolve the demand, governance, and stakeholder engagement processes considering ways to balance the need for speed and demand on resourcesu003c/liu003eu003cliu003eDetermine the resource mix and workforce strategy to support platform evolutionu003c/liu003eu003cliu003eWork with stakeholders across the organization to identify opportunities for improvement and implement solutions - for example by hosting simplification and regular focus group feedback sessions and using stakeholder inputs to drive optimization and simplification objectivesu003c/liu003eu003cliu003eOversee the development and deployment of new features and functionality - ensure end users have appropriate visibility and input (e.g., testing plans)u003c/liu003eu003cliu003eCollaborate and partner with cross-functional teams to ensure successful adoption and integration of new tools and processes; Develop and run education and trainings to ensure platform users can maximize the use of the technologyu003c/liu003eu003cliu003eManage the platform's security and compliance requirementsu003c/liu003eu003cliu003eProvide technical support and troubleshooting for platform usersu003c/liu003eu003cliu003eStay up-to-date with ServiceNow platform updates and new featuresu003c/liu003eu003cliu003eManage budgets, resources, and vendor relationshipsu003c/liu003eu003cliu003eProvide regular reports to senior management on the roadmap and progress against simplification goalsu003c/liu003eu003c/ulu003eu003cpu003eu003cstrongu003eu003cspan style=text-decoration: underline;\u003eSkills / Experiencesu003c/spanu003eu003c/strongu003eu003c/pu003eu003cpu003e u003c/pu003eu003culu003eu003cliu003eSenior leader with 10 years of experience in leading business transformations, management of large-scale technology platforms, and/or orchestrating technology integrationsu003c/liu003eu003cliu003e5 years of ServiceNow experienceu003c/liu003eu003cliu003eStrong leadership and people management skills, with a track record of developing high-performing teamsu003c/liu003eu003cliu003eExperience working with managed service providers and global teamsu003c/liu003eu003cliu003eExcellent communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization; generate excitement, adoption and support for the platform; and build strong working relationships with key stakeholdersu003c/liu003eu003cliu003eStrong understanding of ITIL processes and best practicesu003c/liu003eu003cliu003eStrong critical thinking, problem-solving and analytical skillsu003c/liu003eu003c/ulu003eu003c/pu003eu003cimg src=****/u003e,identifier:{@type:PropertyValue,name:Oliver James,value:JOB-042023-204292_1686578280},datePosted:2023-06-12T13:58:03.466Z,validThrough:2023-07-12T23:59:59.999Z,employmentType:[],hiringOrganization:{@type:Organization,name:Oliver James,sameAs:****of Columbia,postalCode:null,addressCountry:US}}}

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