Senior Director Customer Success

Profile

Our mission is to help people everywhere find a job and company they love. We're transforming an entire industry through the power of transparency . As the worldwide leader in employer branding and insights, our vision is for a world where transparency holds companies accountable to strive to become better employers. Please note this role is open to remote hiring. Our main office locations are in San Francisco, CA, Chicago, IL and Uniontown, OH. **MEMBERS ONLY**SIGN UP NOW***. is looking for an experienced Senior Director, Customer Success who is passionate about leading a high performing team and improving the customer experience. In this role you will responsible for multiple Customer Success teams spanning a variety of customer segments including, Enterprise, Inside Sales and Upper Mid-Market. You will help define the organizations strategic priorities and empower your team to successfully execute. You will be a natural relationship builder who is able to develope highly collaborative cross-functional partnerships. You will be curious and willing to try new things in order to learn and adapt. You will be passionate about growing, developing and motivating a team responsible for retaining and enabling the retention and growth of **MEMBERS ONLY**SIGN UP NOW***.'s existing customer base. Compensation circa dependent on experience: $188,000.00 - $282,000.00 You can learn more about our compensation philosophy here and see salary ranges for all **MEMBERS ONLY**SIGN UP NOW***. jobs here . What You'll Do: Report directly to the VP, Customer Success Define and implement a variety of services motions across all CSM-managed customer segments, including optimizing the customer journey Identify and drive operational improvements which streamline processes and improve business results Develop and deploy strategies that improve core metrics including NPS, product engagement and customer retention Lead team in exceeding quarterly OKRs, key performance indicators and quota targets Build strong internal partnerships with senior executives and cross-functional teams, including Sales, Sales Operations, Product, Marketing and Business Operations Inspire and direct a team of CS leaders to deliver outstanding customer experiences Attract, develop and retain a high caliber team What You'll Bring: 10 years of Customer Success / Account Manager experience in a customer facing organization; and 7 years in a leadership/management role in a B2B environment Prior experience working in talent acquisition and related industries advantageous but not required Significant experience defining and implementing strategies across multiple teams Proven track record leading major projects or transformation initiatives, particularly those linked to improving the customer experience History of consistently meeting or exceeding team targets Skilled at being able to synthesize sophisticated information and data to make informed decisions Excel in a fast-paced, innovative environment Excellent listening, critical thinking and presentation skills A strong desire and ability to add to our culture of diversity, equity, and inclusion SaaS experience a huge plus MBA degree strongly preferred Why **MEMBERS ONLY**SIGN UP NOW***.? 100% company paid medical/dental/vision/life coverage, with 80% dependent coverage. Equity Incentives in our parent company's ADR (Recruit Holdings, Stock ID: 6098T). Annual 10% bonus aligning with bi-annual performance reviews. 401(k) Plan with a Company Match to prepare for your future. Generous paid holidays and open paid time off. Our Commitments Transparency: We are open and honest. We share information - the good and the bad - so we can continuously learn, collaborate and make the right decisions. Pay bands , our compensation philosophy, and employee feedback survey responses are shared publicly. Innovation: We actively pursue new and different ways to further **MEMBERS ONLY**SIGN UP NOW***.'s mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at **MEMBERS ONLY**SIGN UP NOW***., but for every employer to follow our lead! Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period. GRIT: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done. Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. **MEMBERS ONLY**SIGN UP NOW***. externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees. Operating transparently at **MEMBERS ONLY**SIGN UP NOW***. is fundamental to us walking the talk as we advocate for visibility everywhere. The ultimate goal is not just to change how we operate at **MEMBERS ONLY**SIGN UP NOW***., but for every employer to follow our lead! **MEMBERS ONLY**SIGN UP NOW***. is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer; committed to crafting a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Company info

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