Program Manager / Technical Project Manager

Profile

LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their respective fields
The Distribution team plays a vital role in furthering the business goals of LivePerson. This team is tasked with developing 3rd-party endpoint partnerships and enabling conversational commerce including payments. We work with external brands and internal stakeholders on positioning new offerings; educating on new processes; creating knowledge assets; and capturing / distilling product requirements.
We are seeking an experienced Technical Project and Program Manager to play an important role in bringing the LivePerson Payments solution to the market and driving brand adoption.This role is responsible for achieving adoption, knowledge, implementation, and usage goals associated with conversational payment solutions.
In this role you will:
Serve as Technical Project Management during the MVP and subsequent development phases of the payment product development
Use standardized tools and tactics to ensure a distributed, cross-functional team delivers all elements of the technical solution on time and in-budget
Act as program manager, inclusive of pitch, implementation, and customer success for early adopter customers
Create field-facing knowledge assets and educational plans related to sales, customer success, solution delivery & solutions consulting, and support
Collaborate with appropriate teams to integrate the payment solution into relevant processes, including but not limited to RFP creation, sales operations, and operational excellence
Create and maintain a list of product enhancements based on brand, consumer and field feedback
Collaborate with field teams on appropriate use case implementations of conversational commerce based on vertical, region, and account size
Distill field learnings into reusable playbooks for field and brand use
Your qualifications are:
Track record of successful project management and program management
Working knowledge of digital payments, trends, regulatory environments and technology providers
Working knowledge of Jira, Slack, Google suite of applications
Highly organized and methodological
3 years working with contact center operations, messaging systems, and/or program management
Solid leadership skills and background
Ability to present to both internal and brand audiences
Has a can-do attitude and ability to see the bigger picture involving business aspects as well as operational excellence.
Strong knowledge of LiveEngage / Conversational Cloud or comparable technologies - Advantage
Has an ability to work in a global organization with stakeholders - Advantage
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off and free lunch on fridays. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Company info

Sign Up Now - WashingtondcCrossing.com