Inbound Contacts Representative- Green Bay

Profile

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications


High School Diploma
2 years of customer service experience
Temporary Work From Home, potential to return to Green Bay Office
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must be available to work any shift between the hours of 8:00 am - 9:00 pm (M-F)
Work-at-home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish


Additional Information

Temporary Work From Home, Potential to return to Green Bay Office

Scheduled Weekly Hours

40

Company info

Sign Up Now - WashingtondcCrossing.com