Desktop/End User Support Technician 4

Profile

Description

The Desktop/End User Support Technician 4 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

The Desktop/End User Support Technician 4 researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product or technology. Works within broad guidelines with little oversight.

Required Qualifications


High School Diploma
2 - 4 years of technical experience
1 - 5 years of leadership experience
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Able to lift equipment up to 50 lbs.
Able to travel between supported facilities in the South Florida market when needed.


Preferred Qualifications


Bachelor's Degree in Computer Science or related field
Comptia A , Network , Microsoft or equivalent technical certification.
Knowledge of PowerShell scripting.
Bilingual in English and Spanish preferred.


Scheduled Weekly Hours

40

Company info

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