Manager Global Product Quality Complaint Mgt.

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.


Identify areas of improvements, simplification and standardization within E2E PQC process at BMS, establish milestones and drive the projects to implementation

Lead the standardization and optimization of PQC processes across the network.

Manage PQC training programs, curriculum maintenance with appropriate improvements where necessary

Partner with QMS owners in support of all system related activities such as but not limited to maintenance of appropriate access levels for PQC process users, system field drop down updates, resolve system issues, system training facilitation, etc.

Identify critical quality issues, escalate through appropriate quality systems and assist in the review and determination of the acceptability of deviation reports and proposed corrective action plans for PQC processes and procedures.

Develop trusting, open and collaborative partnerships while ensuring stakeholders (affiliates, sites, functions) have a clear understanding of PQC processes from intake to closure and negotiate process improvements

Support quality risk management activities for complaint handling and promote the understanding of risk management for product quality complaints

Manage all aspects of quality systems, such as documentation, trainings, change controls, quality agreements and computer system validations as necessary for complaint handling

Partner with global metrics team and PQC/PS support analytics teams to establish and generate complaint metrics and Key Performance Indicators (KPIs) and facilitate improvements for end-to-end complaint process

Support Product Surety and Serialization activities as necessary

Support Community of Practice forums with collection of topics, content preparation and minutes distribution.


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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