Process Improvement Manager

Profile

Process Improvement Manager
at Vonage
Spain
Vonage IT Mission
We leverage technology and best practices to provide world-class business application and user support across Vonage’s global organization. We partner with the business to understand their current and future needs, define, develop, deliver and maintain business systems, data management/storage, network systems and desktop support. We integrate business requirements with technology alternatives, taking into consideration business criticality, timing and cost implications. We apply creativity and state-of-the-art technical understanding to ensure our systems provide business, team and individual value.
Why this role matters
Business Systems Analysis drives change. We translate business needs into system requirements, introduce new technologies and automation processes and help teams become more effective and efficient. You can join our team as a Business Systems Analyst II, supporting broad areas of the organization, multiple lines of business or a defined region or geography.
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What you'll do
Create new robust processes for the API Support Team which improve efficiency and drive customer satisfaction
Work with other teams (Product, Engineering, Sales etc) to create processes where there is interlock with the API Support Team
Create and manage a process review cycle
Manage adherence to process and address non-conformance where necessary
Represent the Global API Support Team in meetings and discussions with the wider business relating to changes in existing process, new products/features etc.
What you'll bring
Strong experience with cross-department project coordination.
Strong organisational and prioritisation skills.
Strong facilitation experience.
Strong interpersonal and communication skills, including technical writing skills.
Ability to:
Work with technical, business and other stakeholders at all levels.
Influence assessment, planning, design, development and implementation processes.
Spin-up new teams and determine appropriate project management methodologies (i.e. Scrum / Agile, Waterfall or traditional methods).
Present problem analysis and recommended solutions in a creative and logical manner.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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