Lead Interaction Designer

Profile

Will: Be a member of the Human Interfaces Group and will report to the Group Supervisor. Will be responsible for leading user research for space robot tele-operation, spacecraft control systems, and Earth and planetary science collaboration and data analysis tools.
• Gather and synthesize a diverse set of user-based information, including user needs, desires, practices, and usability testing data, in order to ensure that our product is designed to be effective, efficient and intuitive.
• Identify develop plans to study, interpret, document and present findings on user needs.
• Define critical unknowns and customize the necessary research techniques to provide answers grounded with data.
• Report and present user research and usability findings and recommendations (including video highlights) to product teams.
• Track product execution against recommendations and their impact on the delivered user experience.
• Drive development and adoption of new research methods and tools.
Required Skills:
• Bachelors degree in Computer Science, Human-Computer Interaction, Interaction Design, Cognitive Science, Human Factors or related technical discipline with typically a minimum of 9 years of related experience; Masters degree in similar disciplines with a minimum of 7 years of related experience; or PhD in similar disciplines with a minimum of 5 years related experience.
• Wide-ranging experience and advanced knowledge in leading user research studies and a user research team.
• Extensive understanding and wide application of advanced principles, theories, concepts and techniques in quantitative and qualitative user research, interviewing, think-aloud protocols, experience prototyping, wizard of Oz and simulation, storyboards, personas, heuristics.
• Complete knowledge of industry and/or academic practices and standards in ethnographic methods, formative and summative evaluation, experiment design, statistics.
• Proven success in uncovering insights through research, and collaborating to design appropriate software to take advantage of insights
• Prior experience conducting heuristic evaluation, moderating and analyzing usability tests, facilitating and analyzing focus groups, leading and analyzing in-depth user interviews.
Desired Skills:
• Experience with physiometric and psychometric evaluation, including eye tracking and GSR
• Fluency with affinity diagramming, mind mapping, and qualitative user definition
• Experience in developing and applying systematic processes for spotting and cataloging socio-cultural and socio-technical trends
• Contributed to the development of new theories and methods of user research.
Jet Propulsion Laboratory(JPL)
4800 Oak Grove Dr.
Pasadena, CA 91109
Web: ****

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