Ombud upc

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Ombud (UPC)
The candidate will actively listens and discusses questions, complaints and concerns with open avenues of communication for in-good-faith reporting. Provides assistance and answers or guides parties to someone who can better appropriately help, whether an on- or off-campus resource. Assists visitors in evaluating options and determining the best or most desirable course of action from their point of view. Conducts informal fact gathering, as appropriate and to better understand an issue, while maintaining expected confidentiality and responsiveness to the reporting party. Manages resolution of disputes among multiple parties, acting as a designated, impartial resource. Provides confidential assistance on a broad array of issues, including, but not limited to: authorship/intellectual property disputes, professor/student conflicts, workplace conflicts, discrimination, harassment, sexual misconduct and any other academic, work-related, or living-environment concerns. Understands and identifies relevant university policies and procedures, generating creative options to solve problems and mediate conflicts. Drives collaboration with university divisions including the Office of Equity and Diversity (OED), Office of Conduct, Accountability and Professionalism (OCAP), Human Resources, and the Office of Compliance. Coaches individuals in conflict management strategies while actively learning new methods. Recognizes situations and issues that pose potential legal liability, such as discrimination and harassment, and assists all who desire a confidential resource to consult in considering their options. Assists in determining how to handle a situation and whether to pursue a complaint. Provides a safe venue for expressing and discussing concerns as an alternative to formal grievances or investigation processes, and assists in creating systemic solutions. Compiles, analyzes and presents reports of statistical data annually. Identifies and analyzes problematic trends or recurring issues and, if possible, recommends systemic changes in policies and procedures to University leadership, including the President, Provost, or executive board, and the Office of Equity and Diversity. Provides an early warning of new areas of organizational concern, and creates and maintains a confidential and anonymous data collection for use in case management and reporting functions. Performs other duties as assigned or requested.

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