Resource Technology Analyst

Profile

Resource Technology Analyst
Duties: Assisting the Manager with library and research software implementations and support, including project management, training, and trouble-shooting; Maintaining detailed records of the Library’s licensed research resources, including databases, e-journals, eBooks, and electronic/print combination products, in the integrated library system and eResources database; Managing the Firm’s print book and serial collection, including record-keeping on the Serials and Cataloging modules of the EOS.web ILS and other databases; Providing statistical reporting on cost, utilization, and cost-recovery of resources to focus on strategic collection development; Receiving and processing all new print Library materials, including check-in, cataloging, verification of invoices, and circulation and routing of periodicals; Using proven project management techniques, in close concert with the manager and IT, to roll out Library and related research software, including implementation and upgrades, both to the department and Firm-wide where applicable; Tracking contracts, licenses and user statistics for electronic resources, including research databases and digital newsletters. Co-managing the Library’s eResources database to ensure that contracts, licensing and pricing data is up to date and accurate; Participating in the evaluation of digital resources, by arranging demonstrations, comparing like products, performing peer firm surveys, asking trial users for feedback, and tracking usage; Coordinating training for attorneys and staff, including new hires, on the use and functionality of online resources; Assisting the manager with marketing and communication plans for digital resources. Promoting these tools and research services in general through a broad range of surveys, emails, training opportunities, and announcements and descriptions on the Firm’s intranet; Compiling and submitting monthly usage statistics and reports on electronic resource operations including acquisitions, cataloging, and circulation; Assisting with design and layout of Research Hub application and associated web pages; Working with the department’s manager, staff, IT, and vendors to troubleshoot technical issues related to Library and research software systems including the integrated library system, Research Monitor modules, newsletter distributions systems, news aggregation systems, mobile platforms, and online databases and subscriptions; Maintaining all content in the integrated library system. Providing cataloging management support by updating existing and new records. Providing quality control of cataloging records for print and electronic materials. Checking in new issues, claiming missing items, and maintaining routing lists for all print and electronic serials; Providing or overseeing physical collection management including shelving, shifting, collection inventory and deselection efforts as directed for the main and satellite libraries. Working closely with library temporary employees to maintain the print collection. Troubleshooting any issues arising within print collection; Handling all incoming mail and distributing to recipients; Assisting the department’s finance coordinator and managers by verifying print and electronic subscriptions are accurate. Providing usage statistics on print collection; Surveying users to maintain recipient lists and distributing print and digital desk books; Asking for user feedback during subscription renewal periods; Using tools such as Research Monitor and Vable, compiling and analyzing usage statistics to recommend action plans such as cancellation, marketing or training; Acquiring research resources (including books, journals, articles and digital licenses) for attorneys, staff and library in a timely and cost effective manner; Maintaining departmental billable and non-billable statistics; Staying abreast of new developments and best practices in Library technical services, digital resource management, and related disciplines; Independently handling high priority and or critical requests; and Performing other duties as required.

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