Technology Solution Manager

Profile

Description

The Manager, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Manager, Technology Solutions works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

In this role, you will act as a liaison between our business partners and development teams to deliver strategic solutions on specified products within a CRM Service solution. You will be able to make a real impact improving millions of consumer's wellness journeys by delivering high business value initiatives to improve user and consumer experiences. This position will have the ability to solve the technical challenges of tomorrow, provide product strategy recommendations, and build sound high available solutions to meet the consumers where they are today and where they are going tomorrow.

The Manager, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Required Qualifications


Bachelor's Degree or equivalent experienc
6 or more years of technical experience with cloud based technologies
2 or more years of experience managing large team or large scale projects
Solid understanding of operations, technology, communications and processes
Possess 5 years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Understanding DevOps and release management principals


Preferred Qualifications


Master's degree
Salesforce Certifications
Working knowledge of Salesforce.com ServiceCloud, .Net and mainframe development
Experience in Salesforce HealthCloud and Lightning
Experience with SOAP/WSDL and REST APIs
Understanding of System Integration Testing, Load Testing, Performance Test, User Acceptance, Test Class coverage, Testing, and Salesforce.com Cloud Integration
Cloud, Security, and/or SAFe Certifications


Scheduled Weekly Hours

40

Company info

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