Senior Business Analyst - Tempe AZ

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We won!  DHL Express has been awarded with the Global Top Employer for 2019 We have an immediate career opportunity for a Sr. Business Analyst at our Tempe, AZ Customer Relations Center. The Sr. Business Analyst will coordinate the reporting function to accurately identify data integrity issues, prepare reports, analyze data, and recommend possible system or process enhancements.  Responsible for the execution of: service excellence programs assigned, create daily, weekly and monthly performance reports for all departments, create databases and macros for ease of use functionality, create presentations and lead projects as needed.Key Accountabilities: Experienced Professional contributor with responsibility for an advanced area of work in the professional fieldDevelops and implements tools and processes to support assigned DHL business unitAnalyzes statistical data and prepares analysis to support the various needs of assigned DHL business units; compiles and summarizes data to present to management as necessary Assists in maximizing efficiencies of various DHL business units through identifying, monitoring and documenting operational issuesDevelops standard and ad-hoc reports to identify data integrity failures; performs thorough analysis to identify root causes for failure and makes recommendations for solutions Coordinates with the internal IT department and vendors on issues related to the maintenance, upgrading, and repair of automated data management equipmentResearches, documents and reports on various market changes affecting the assigned business unitProduces reports for management that draw data from various sources to aid in tracking business unit efficiencyTakes part in various departmental projects and processesMay assist in training efforts for assigned DHL business unitMay provide functional guidance, advice and/or training to less-experienced data analysis professionalsMay design and develop in-house programsMay provide functional guidance, advice and/or training to less-experienced training professionalsPosition Requirements:5-8 years of experience in related field or MS/MA and generally 3-5 years of experience in related field.Typically requires BS/BA degree (in Business) or equivalent certification in enterprise software applications.  Expertise in report query languages (SQL, VBA, Crystal, Oracle) as well as macro development skills used in database queriesDHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics,employmentType:Standard

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