IT Administrator

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IT Administrator
Avon, CT
Our client is looking for a Network Administrator to fill in for a 6 month leave of absence. The Network Administrator is responsible for the daily management of the Information Systems. This includes the hardware, software and help desk support. The position has significant interaction with other members of the IT group as well as software and hardware vendors and the entire user base.
Overall, general IT support experience required (desktop PCs/laptops and network administration) - Tech support such as laptop/PC setups and rebuilds, phone/PC moves, printer support, etc.
- Responsible for supporting all information technology systems including software, hardware and peripherals. Administration of user accounts, user groups, security, backups, VPNs and archiving of data.
- Provide help desk support and training to the user base. Troubleshoot hardware problems and provide solutions for the servers, workstations, notebooks, printers, peripheral equipment, e-mail and voicemail system.
- Provide direct end-user support and training for all software applications including Microsoft Office, Crystal Reports, Symantec Antivirus, Microsoft Exchange and WebDemo. Administration of Microsoft Server 2003.
- Windows Environment, MS Office 2007.
- Maintaining the uptime for the servers and core applications.
- The purchasing, implementation, integration and installation of new hardware, software and/or hardware and software upgrades.
- Design, create, compile and distribute software and reports to support the needs of the finance, and manufacturing organizations.
- Administration of the phone system
- Coordination of the wireless accounts including account maintenance and setup, configuration and troubleshooting of Blackberry, iPhone and Droid.
- Consult with end users to increase efficiency of systems.
- Maintain relations with software and hardware vendors and manufacturers in regards to systems, peripherals and media.
- Documenting Information Systems assets, policies and procedures.
Major Pluses:
- JDE E1, having someone to assist with support and administration works is a plus.
- Oracle CRM on Demand support experience is a plus.
- Someone with Websense Web filtering experience will be a plus.
What candidate will be responsible within the first 3 months:
They will be moving the New Britain facility to Avon. The new addition will be completed sometime in May. They will need to bring data from New Britain servers onto the Avon Domain - They currently have 1 Domain in Avon. AD and group policy experience would be a major plus to help them with this project. The move will also require candidates to physically move hardware from New Britain to Avon. Candidates will be under desks, setting up computers.
The second project:
They will be updating their phone system. They are currently on a Siemens phone system and will be upgrading to an IP Polycom Phone system. Polycom would be preferred, but, any IP phone experience and soft phone application experience would be preferred. VOIP Engineer level not required, but, more for setting up each phone and moving the users over and to offer any support/training that might be needed.
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