Credit and Collections Clerk Northridge CA

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Careers that Change Lives
Responsible for handling a high volume of account reconciliation tasks handling credit and or debit AR, processing refund requests, adjustments, money transfers and write off requests. Processing customer correspondence and customer receipt and statement requests. Handle inbound and outbound calls from customers related to payments and sales peers related to payment plans and or other customer requests as needed, providing world-class customer service, updating patient accounts with appropriate transactions and notes. Help support internal departments with Financial Assistance approvals as well as third-party payment plan arrangements.
We believe that when people from different cultures, genders, and points of view come together, innovation is the result and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
A Day in the Life
Perform full reconciliation on assigned workview, self-pay collections including, but not limited to, correspondence, e-mails, voicemails, insurance verification, write-offs, work view and other projects as the need is presented.
Provide excellent customer service to all internal and external customers; maintain a professional attitude when speaking with customers.
Escalate customer complaints that cannot be turned around to the appropriate department or supervisor.
Ability to pull EOB from various websites and answer questions regarding Explanation of Benefits (EOB).
Ability to read and understand the information provided in remittance advices, and other payer correspondence from a wide variety of sources including government and commercial payers.
Maintain work view at inflow to ensure prompt account resolution to increase cash collections and or reduce Self Pay credit balance accounts.
Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.
Assist with assignments as directed by management
Know all standard corporate and departmental policies and procedures and function as an Collection Clerk in the Department of Patient Financial Services.
Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and over the telephone.
Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
High School Diploma or equivalent required.
Minimum of 2 years of relevant experience
Nice to Have
Experience on Centricity GE system, Collect and SAP.
Excellent interpersonal and verbal communication skills to communicate effectively and diplomatically with internal and external customers both in person and over the telephone.
Typing skills and 10-key pad by touch to accurately process various data and documents with speed and accuracy.
Skill in maintaining files in a logically organized fashion.
Skills in performing all daily independently, while working as part of a team, within a demanding environment.
Previous experience on SAP and TRAC
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Categories
Financial Services
Customer Service
Healthcare
Retail / Wholesale
Sales / Business Development
Government
Posted:
2022-03-01
Expires:
2022-03-31
Medtronic

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