Customer Support Specialist

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Customer Support Specialist,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRealogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.u003cbru003eu003cbru003eWhile you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.u003cbru003eu003cbru003eRealogy was recently designated a u003ca href=****target=_blank\u003eGreat Place to Work®u003c/au003e for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.u003cbru003eu003cbru003eZapLabs (u003ca href=****target=_blank\u003e****u003c/au003e) is the innovation and technology hub for global real estate leader **MEMBERS ONLY**SIGN UP NOW***.. (NYSE: u003ca href=****target=_blank\u003eRLGYu003c/au003e), and the driving force behind inventive technology for brokers and agents affiliated with Realogy’s world renowned real estate brands. ZapLabs delivers its highly effective consumer, independent sales associate and broker solutions in support of Realogy’s leading franchise brands and is positioned to expand the scope of its technology development efforts to encompass Realogy’s other business segments, including residential brokerage, relocation and settlement services. ZapLabs is headquartered in Emeryville, California.u003c/fontu003eu003c/fontu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:California ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Concord,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:ZapLabs LLC ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2557,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:5737BR,Title:Customer Support Specialist,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#},Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#747474,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #004943,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; 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We do that by combining great technology with great people – and we’re looking for a Customer Support Specialist to join our team.u003cbru003eu0026nbsp;u003cbru003eWhat we’re looking for:u003cbru003eu0026nbsp;u003cbru003eYou’re the type of person that figures out how something works by pressing all the buttons. Maybe you were a sysadmin, a network engineer, or a break/fix tech in a previous life, or youu0027ve done tech support for so long that you own a graphic tee with the immortal words \Have you tried turning it off and on again?\ printed on it. Maybe you’re the designated \tech wizard\ for your friends and family. You thrive in a collaborative environment and enjoy solving complex problems with simple, easy-to-use solutions. And of course, you’re eager to learn more.u0026nbsp; u0026nbsp;u003cbru003eu0026nbsp;u003cbru003eWhat you’ll do:u003cbru003eu0026nbsp;u003cbru003eYou’ll be joining our Customer Success team, which supports our internal and external customers and helps ensure the smooth delivery of the CRM and Brand Websites – which consists of our consumer products for home buyers and sellers and our industry-leading engagement platform for real estate professionals. As Customer Support Specialist, you’ll be the highest level of Product Support and the last line of defense against bugs, bad data, and user error to help make the CRM the best it can be, with a specific focus on listings. In this role, you’ll:u003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssist the Customer Success Management Team in problem management and trackingu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eTroubleshoot issues reported by end users, execs, admins, and technical and non-technical folks alikeu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eTest and evaluate newly released product featuresu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eResolve problem tickets escalated by Level 1 u0026amp; 2 Support teamsu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAuthor and maintain internal documentation to create standardize communication delivered by the Customer Success teamu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eHelp develop workflow, processes, and policies to continually improve the quality of customer service and support provided to our customersu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssist in training and mentoring Level 2 team membersu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cp dir=\ltr\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u003cbru003eu0026nbsp;u0026nbsp;u003cbru003eSkills, accomplishments, u0026amp; interest you should have:u003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cli style=\margin-bottom:3.75pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssociates degree or equivalent work experienceu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003e2-3 years of applications support experienceu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:3.75pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eStrong customer service skills and a friendly dispositionu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to understand common UIs with a focus on replicating reported issuesu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExperience with and/or strong aptitude to learn and master SQLu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:10.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eStrong business communication skills in all forms, including written, oral, email, virtual/electronic, telephone, and presentationu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:10.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eA result oriented work ethicu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:10.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to work well in a cross-functional team environment with a focus on exceptional service deliveryu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:10.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExcellent decision-making and problem-solving skillsu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:10.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExperience with bug-tracking/issue management systems as well as other applications such as CRMSu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:3.75pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eSolid Internet/email knowledge as well as MS Office 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