Associate Analyst

Profile

SUMMARY: Provides support to Tyson end users for resolving problems with hardware software issues on all platforms desktop panelview plant floor front office etc . Makes problem assessments and either resolves on his her own or receive assistance from other team members. Plans and contributes to the rollout of the implementation of new hardware software and occasionally leads EUS projects. This job requires above average people and communications skills a working knowledge of the supported business area and have the ability to integrate business needs with technical solutions. Must have demonstrated an effective positive approach to customer Tyson IS relationships and have the ability to forge strong working partnerships within Tyson IS as well as within the business community. JOB RESPONSIBILITES: Provides support and training for all desktop and or plant-floor equipment users including problem assessment resolution. Performs software and hardware installation configuration as directed by senior team members or as deemed necessary. Performs analytical technical and administrative work in the planning design and installation of new or existing processor based computer systems in a complex technical environment involving multiple computing platforms and technologies. Participates in the planning and execution of migration to new software and hardware such as new operating systems and upgraded equipment as directed by senior team members. Follows documented procedures and utilizes the centralized tools to load images to computers. Is expected to document specialty installations for the team when encountered and may propose new procedures for improving work flow. Keeps senior team members informed of unresolved issues or problems that may need special handling. Assists in maintaining hardware and software asset inventory records with associated adds moves and changes including procurement of associated hardware software and software product registration. Performs computer operation functions on a daily weekly basis: executes programs following standards maintains logbooks of run times equipment failures performs data backups and recovery processes under direction of management or hardware technician. Develops effective technical use documentation for end users as well as for technical installation documentation for team members. Serves as a secondary contact and liaison with GIS data centers or appropriate vendor for hardware software installations and problems. Works closely with the Customer Support Center in identifying and resolving problems in response time associated with the problem severity level. Remains current regarding the end user s business needs and SLTS needs to be able to assist senior team members and management in the development of tactical and strategic plans. Assists senior team members and management in developing detailed project plans including schedules critical path activities manpower requirements and constraints to ensure projects are effectively and efficiently executed. Assists in the research evaluation and recommendation of new technology solutions to meet business needs. Perform other duties as assigned. REQUIREMENTS: Undergraduate Degree in computer or business related field or 4 plus years equivalent related experience. The position requires a minimum of 4 years experience with desktop computing hardware configuration and operation of peripherals printers disk drives network connections etc and a good understanding of software installation and configurations. Must have an in-depth awareness of current computer technology. Experience with SAP Microsoft Office Suite MII shop floor data collection systems and PLC ladder logic a plus. Requires a keen sense of judgment as well as good communication skills. Some supervision experience preferred. Language Fluency: Spanish desired but not required. Travel : 20

Work Shift:

1ST SHIFT (United States of America)

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