Account Manager - West Coast

Profile

SUMMARY/PURPOSE
IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our west coast Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter.
I
MN's Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result? Dealers drive revenue in sales, service and parts. See ****for details.
RESPONSIBILITIES/Essential Functions
Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
Manage project timelines and keep clients informed of deliverables and due dates.
Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
Track and record project implementation and status for each individual e-newsletter. 
Work with all IMN departments to manage resolution of client issues and problems.
Gather client feedback with regard to product functionality and share with the Product Development group.
Provide new client training and on-line demonstrations of IMN offerings as needed.
Provide back-up customer support via phone and email.
QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.
Other requirements include:
Hours: 11 a.m. to 8 p.m.
College degree or higher
Proven experience in client relations and/or account management
Ability to set and manage expectations, resource and time management
Ability to work well and contribute in a team environment and independently
Highly detail-oriented and quality-driven
Ability to multi-task and manage projects and clients
Knowledge of HTML and Internet software applications
Ability to work weekends on occasion,  if necessary

Company info

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